Relationship Manager - Collections and Recoveries

As a Relationship Manager, we are looking for someone to:

• Manage a portfolio of accounts in arrears; working with customers and third parties to reach an appropriate outcome
• Complete reviews on escalated accounts to assess the situation and identify actions / next steps
• Work with third parties to ensure accounts under receivership and/or litigation are being managed appropriately
• Utilise effective questioning techniques to understand the customer circumstances, to identify the right approach for managing the account
• Deliver good customer outcomes, balancing customer and commercial requirements
• Identify and manage vulnerable customers to ensure the most appropriate support is provided
• Improve the customer experience by challenging existing processes and practices and recommending change where appropriate.

Qualifications

Essential

• Experience of working in a Collections and Recoveries environment
• Ability to demonstrate end to end case management
• Able to problem solve and make decisions balancing customer and commercial considerations
• Able to have difficult conversations and objection handle
• Able to take a flexible approach; providing creative solutions and adapt to change
• An excellent understanding of what a good customer outcome looks like

If you feel you have some of the skills mentioned above, but not all, please do still apply and we would be happy to have a further discussion with you in regards to your suitability for the role.]]>