Reinsurance Performance Manager

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General

Job Title: Reinsurance Performance Manager

Division: Shared Services

Reports To: As per Beazley's organization chart

Key Relationships: Head of Ceded Reinsurance, Reinsurance Buying Team, UW Operations Leadership, Claims Operations Leadership, Conduct Risk, Controls, Compliance, Risk Management, IT, Underwriters and Claims Managers, Finance, Reserving, other staff and external clients and service providers.

Job Summary: The Reinsurance Operations Performance Manager is a strategic role focused supporting performance and metrics for BAU operations alongside reinsurance transformations. This role is responsible for monitoring performance against key metrics, identifying inefficiencies, and implementing initiatives that enhance service quality, speed, and compliance. The position acts as a catalyst for operational excellence, working closely with stakeholders to embed a culture of data-driven decision-making and process optimization.

Key Responsibilities:

• Develop and maintain a performance framework for reinsurance operations, aligned with strategic KPIs and service level targets.
• Monitor operational metrics (e.g., turnaround times, accuracy rates, compliance scores) and produce regular performance reports.
• Identify process bottlenecks and inefficiencies through data analysis and stakeholder feedback.
• Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or Agile.
• Collaborate with the Head of Reinsurance Operations to prioritize and implement improvement projects.
• Facilitate root cause analysis and corrective action planning for recurring operational issues.
• Support the development and rollout of training programs to uplift operational capability.
• Partner with technology teams to identify automation opportunities and support system enhancements.
• Benchmark performance against industry standards and internal best practices.
• Drive a culture of accountability and performance ownership across the operations team.
• Coordinate with compliance and audit teams to ensure operational processes meet regulatory standards.
• Maintain dashboards and visual tools to communicate performance trends to leadership.
• Support strategic planning and budgeting processes with operational insights and forecasts.
• Engage with global stakeholders to ensure alignment and consistency in performance improvement efforts.
• Track benefits realization from improvement initiatives and report ROI to senior management.

General

It is important that within all your interactions both internally and externally you adhere Beazley's core values - Being Bold, Striving for Better, and Doing the Right Thing as they contribute to an internal environment of teamwork and promote a positive brand image and experience to our external customers.

We also expect Beazley employees to:

• Adopt the Beazley culture of professionalism, integrity, effectiveness and dynamic attitude that contributes to an internal environment of teamwork and promotes a positive brand image and experience to our external customers.

• Comply with Beazley procedures, policies and regulations including the code of conduct. Undertake training on Beazley policies and procedures as delivered by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) either directly, via e-learning or the learning management system.
• Display business ethics that uphold the interests of all our customers.
• Ensure all interactions with customers are focused on delivering a fair outcome, including having the right products for their needs.
• Comply with any specific responsibilities necessary for your role as outlined by your line manager, Talent Management or assurance teams (compliance, risk, internal audit) and ensure you keep up to date with developments in these areas. This may include, amongst others, Beazley's underwriting control standards, Beazley's claims control standards, other Beazley standards and customer relationship management.
• Carry out additional responsibilities as individually notified, either through your objectives or through the learning management system. These may include membership of any Beazley committees or working groups.

Person Specification:

Skills and Abilities

• Performance Analysis: Strong ability to interpret operational data, identify trends, and translate insights into actionable improvements.

• Process Improvement: Skilled in applying methodologies such as Lean, Six Sigma, or Agile to streamline workflows and eliminate inefficiencies.
• Project Management: Capable of managing multiple improvement initiatives simultaneously, with clear planning, execution, and stakeholder engagement.
• Communication: Excellent written and verbal communication skills to present findings, influence change, and engage cross-functional teams.
• Technology Fluency: Comfortable working with performance dashboards, reporting tools, and reinsurance systems to drive data-driven decisions..

Knowledge and Experience

• Detailed understanding of outwards reinsurance operations, including contract administration, premium processing, and claims workflows.
• Experience in developing and tracking KPIs, SLAs, and other performance metrics within a global insurance or financial services environment.
• Proven background in leading or supporting operational transformation and continuous improvement programs.
• Familiarity with regulatory and compliance requirements impacting reinsurance operations.
• Exposure to working with cross-border teams and navigating cultural and process differences in a global setting.

Aptitude and Disposition

• Analytical and detail-oriented, with a natural curiosity to explore root causes and uncover performance gaps.
• Proactive and self-motivated, with a strong sense of ownership and accountability for outcomes.
• Collaborative mindset, able to build trust and influence across teams without direct authority.
• Resilient and adaptable, comfortable with ambiguity and change in a dynamic operational environment.
• Passionate about operational excellence and committed to driving continuous service improvement.