London, Birmingham or Bristol

3 days in the office/ 2 days wherever

About EE

We're EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we're for everyone, on any network - serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.

We've been awarded the UK's best network for the last 10 years. It's central to our vision - to be the most personal customer-focused technology company in the UK.

That means earning a place on customers' home screens by offering them more than ever before, whether that's helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids' learning with EE Learn.

We're also part of BT Group, which we're even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.

We think we've got something special here. We want everyone to feel proud about working at EE - and feel excited about where we're going and what we're going to do. Want to join in?

The skills and experience you will have under your belt

Brilliant product management skills - with the ability to develop product oversight, governance and drive product compliance performance
Ability to identify business & customer risks, design mitigating actions and implement the required changes
Ability to deliver change within a large organisation
Ability to manage senior stakeholders to support and deliver business change
Good presentation skills
Strong ability to manage, analyse & interpret MI
Demonstrable professionalism with a proven ability to operate in a complex, fast paced matrixed business
Experience working within a regulated product management environment
Ideally compliance experience, within a financial services regulated environment
Ideally experience working across insurance products and services
Experience of stakeholder management, within a complex challenging environment

Why this job matters

This role sits within the Financial Services, Insurance & Security team who define and take to market standout propositions to ensure momentum and value growth for Consumer. Also leading on Insurance, Trade in, Repairs, Financial services and other elements of the After Sales P&L.

This is a new and key role within the Insurance & Aftersales team. The role holder will help to deliver EE's Insurance product roadmap by gaining new Insurance regulatory permissions (as regulated by the FCA) through implementing a range of changes, across multiple business areas. The new insurance permissions underpin delivery of our exciting product expansion strategy. The individual will establish a world class product governance framework - monitoring, reporting and mitigating product, commercial, customer and compliance risks. These will be presented to the monthly Group Financial Services Governance Committee & Conduct Risk Forum, as well as reviewed with our Insurers. The individual will ensure EE's insurance products & services are working as expected & delivering across the balanced business scorecard (customer, risk, service & sales etc).

Today in this fast changing, always on, digital world our purpose remains true. Yet the market conditions, regulation and competition we face are tougher than ever before. So if you have the drive, optimism and resilience to help propel us forward we'll offer unrivalled personal development, a wealth of opportunities to learn, experience new things and pursue new careers. If that's you and what you're looking for, we'd love you to be part of our future.

What you'll be doing

Work cross functionally to deliver against FCA Permissions for our Consumer Insurance products - by implementing a range of highlighted business changes
Develop a world class product governance framework, ensuring EE's products continue to meet the demands and needs of our customers (which we can evidence to internal (i.e. SMT, Compliance) & external stakeholders (i.e. FCA)
Identify any emerging product and/or customer risks or threats, working with key stakeholders to mitigate them
Ensure any new products or propositions EE decides to launch meets consumers' segmented needs
Attend the monthly Financial Services Governance Committee & Conduct Risk Forum on behalf of Props, presenting Insurance product risks, issues and mitigating actions etc
Ensure EE's products are performing well across the business scorecard (commercial, customer, service, risk etc)

What's in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses or communities. Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development.

Competitive salary
25 days annual leave (plus bank holidays)
10% on target performance bonus
Life Assurance
Pension scheme if you pay in 5% BT will pay in an additional 10%
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
50% off EE mobile pay monthly or SIM only plans
Exclusive colleague discounts on our latest and greatest BT broadband packages
BT TV, including TNT Sport and the NOW Entertainment membership, and 25% off NOW Sport, Cinema and Kids
50% discount for friends and family on EE SIM only plans
World class training and development opportunities
Volunteering days so you can give back to your local community

BT is an equal opportunities employer. We're working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you're selected for an interview, please let us know if there's any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

We value diversity and celebrate difference. 'We embed diversity and inclusion into everything that we do. It's fundamental to our purpose: we connect for good.'

We all stick to the same values: Personal, Simple, and Brilliant. From day one, you'll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won't be alone: we'll be there with help and support, learning and development.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.]]>

Regulatory Product Manager