Regulatory Operations - PMO/Business Manager

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Job Description

Regulatory Operations is a global organisation within Payments Operations who support the Trust & Safety Product within the Payments Business as part of the Commercial & Investment Bank (CIB), and is responsible for submitting over 120k reports to Regulators annually.

As the Regulatory Operations (RO) PMO/Business Manager you will make the professional lives of the RO management team more effective through proactive, simple, consistent organizational support and leadership.

Job responsibilities

• Executive Support: driving key business initiatives, assisting in day-to-day activities: creation of objectives & accomplishments; Town hall & offsite planning; Talent reviews; Driving people agenda activities across organization, Strategic planning
• Business Reporting & Review: creation and presentation of periodic non-financial information for business/ governance review with Ops leads, front office and/or F&BM partners
• Communications: development and management of internal and external communications, e.g.: organizational announcements; Symphony maintenance; Intranet development; Newsletters; Videos; Year-end messaging
• Metrics; Building out OKR's (Objectives with Key Results) and ensuring the organisation is measuring what really matters and that metrics are automated in their production and easily accessible for everyone
• Strategy and Planning: with supported lead, develop and own future plan and strategy for operational support reflecting Business plans over the short to medium term and beyond
• Structural Governance Ownership: manage Business Reviews, Executive Reporting, Leadership Meetings and Offsite/planning other business events
• Focus on developing 'Product centric' end 2 end approach, partnering, challenging, and influencing as a matter of course

Required qualifications, capabilities, and skills

• Project Management. Ability to effectively manage multiple projects simultaneously.
• Execution and Delivery. Deep execution experience with a demonstrated ability to meet and enforce deadlines
• Analysis and Curiosity. Strong analytical and organizational skills; ability to challenge organization and understand ways of working
• Data Literacy. Data based decision making, leveraging data to support key messages, discreet use of data to maximum effect
• People Development. Strong focus on developing self and other employees with emphasis on equity
• Judgement. The ability to act independently and make proactive recommendations. The ability to work under pressure, make decisions at the right time and prioritize effectively. Willing to take advice and escalate when needed.
• Communication. Strong interpersonal and communication skills; able to lead meetings and facilitate dialogues with multiple stakeholders

Preferred qualifications, capabilities, and skills

• Knowledge of payment products and related regulatory landscape.
• Developing policies, procedures, performance outcomes and standards that are aligned to meet all regulatory and controls standards

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.