Registered Manager

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Job Description

Come and join the UK's largest provider of complex care. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.

We have an exciting opportunity for a Registered Service Manager to join our mental health rehabilitation service in Oswaldtwistle.

Oswald House is a large, detached house located in Lancashire, containing nine en-suite bedrooms. As we support women with histories of abuse, it is important to us that everyone feels safe from the very first day they arrive at our service. Once our residents feel comfortable, we work together on their personal recovery journey.

We're looking for a Service Manager with a passion for delivering outstanding care to our residents. You will manage and oversee the needs of the highly dependent residents; provide direction and leadership to ensure effective management of the home; to manage the interactions, expectations and outcomes of funders, families and multi-disciplinary teams to ensure resident needs are fully understood and met, whilst also considering overall profitability of the business.

As the registered manager you will assume key accountability for the service ensuring it operates at a consistently high level. You will have overall responsibility for the recruitment and retention of your team, business planning, financial performance and overseeing quality compliance standards - all so that we can deliver safe and effective care. In addition, you will review continuous improvement strategies to ensure the service is delivered efficiently and within budget.

What you'll be working:

We're flexible, so you'll work a total 37.5 hours per week across 5 days.

The Service Manager will be responsible as a site leader: with overall responsibility for the management and development of the service on a 24-hour basis. There is a requirement to undertake on call duties. The Registered Manager is responsible for the efficient deployment of resources used within the service and will be accountable for the service under the appropriate regulators & stakeholders.

What you'll be doing:

• Work independently with responsibility for all aspects of running the service, ensuring colleagues empower the people we support.
• Lead a valued team maximising the potential of the individuals within it.
• Be responsible for budgetary management (income and expenditure.)
• Responsibility for the day-to-day housekeeping of the property including infection prevention and control the services and facilities.
• Manage and supervise the senior management team, ensuring that appropriate management arrangements are in place at all times, including out of hours on-call.
• Ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, and that all notifications to the relevant regulatory body, Safeguarding Authority or other agencies are made as required and in a timely fashion.
• Be responsible for ensuring that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard.
• Responsibility for the overall recruitment and retention; supervision/appraisal and development of all colleagues on a day-to-day basis.
• Ensuring resources available over the 24-hour period, are sufficient, as regards number, qualification, training, experience, gender mix and skill mix where appropriate.
• Responsibility for attaining and maintaining full bed occupancy, through appropriate commissioner relationships, marketing and referral processing, according to company guidelines and policies.
• Ensuring all people we support and colleagues are safeguarded and any concerns are raised appropriately.
• Care Notes are the responsibility of all managers, ensuring colleagues are aware of the needs of those all people we support all notes must be formulated, implemented, reviewed, and audited on a regular basis and in line with policy.
• Ensure systems are in place to monitor and record that all staff are subject to the required employment checks including maintaining their professional registration (where appropriate) in accordance with company policy.
• Act as a role model of the company behaviors and culture and be an ambassador for ACG both internally and externally.

What you'll have:

• Knowledge, Skills & Qualifications
• Leadership or Management Qualification or relevant experience
• Independent and self-motivated
• Robust understanding of relevant regulatory framework, regulations and legislation
• Strong person focused attitude
• Good organisational skills with the ability to prioritise as appropriate.
• The ability to influence and advise at all levels.
• Good understanding of safeguarding. Minimum Safeguard level 3 training .
• Experience
• Experience of the mental health and/or care sector.
• Previous experience of managing a team.
• Demonstrable experience of coaching and developing colleagues.
• Experience of working in a fast-paced environment.
• Communication

  Regular contact with a wide range of both internal and external stakeholders, requiring highly developed and well-practiced communication and interpersonal skills. Ability to be flexible in communication style depending on the audience and subject. Both verbally and written.

What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to £1000 by recommending someone you know
• ......and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group