Registered Care Manager

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Location: Arnold

Since 1989, Helping Hands Home Care has been a leader in the UK adult care (private pay) sector, supporting adults of all ages to maintain their independence and stay in the place they know and love: home. With over 140 branches across England and Wales, our success lies in our commitment to exceptional care and innovative solutions.

We're excited to announce the opening of a new branch and are looking for a passionate Registered Care Manager to lead this new venture and make it a success from day one.

Joining Helping Hands for a new branch opening means you'll have the opportunity to shape and establish a high-quality service, backed by the resources and reputation of a nationally recognised and well-respected brand. As a Registered Care Manager, you will have the flexibility to make decisions that prioritize the quality of life of your customers and Carers, setting the standard for excellence from the start.

Main Responsibilities

• Lead the launch and growth of the new branch, ensuring it quickly becomes efficient, profitable, and known for delivering the highest standard of care.
• Hold the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Develop and grow a team of dedicated carers by actively recruiting new team members and guiding them through the recruitment process.
• Build strong relationships within the local community to promote the branch and identify new business opportunities to support its growth.
• Oversee the implementation of branch operations, ensuring all customer needs are met to the highest standards.
• Effectively communicate and implement all policies and procedures to ensure consistency and compliance.
• Support branch staff and carers with training and development to uphold exceptional service standards.

About You

To be successful in this role, you'll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you'll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience working within the care sector at management level. If you have previosly held CQC registration this would be advantageous.

A full UK driving licence and access to your own vehicle are essential.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Free Blue Light Card offering discounts from businesses and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.