Regional Support Manager

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Job Overview

The Regional Support Manager is responsible for overseeing a team of sales advisors ensure exceptional service and growth in the sales of Bodyshop consumables and collision parts. This role is dedicated to meeting customer needs on a day-to-day basis, swiftly resolving service challenges, and strengthening customer relationships to drive sales. The Regional Support Manager fosters a collaborative team environment, providing direction, support, and guidance to enhance customer satisfaction and loyalty. By promoting a proactive approach to service and leveraging field-based interactions, this role is essential to delivering consistent, high-quality service and achieving the network's sales objectives.

What we offer

• Competitive Salary - We regularly review our salaries to keep your earnings competitive.
• Enhanced Annual Leave (Including Bank Holidays) - Enjoy a great work-life balance with plenty of time off to recharge.
• Exciting Career Growth - Unlock personal development and career opportunities across the UK & Europe.
• Life Assurance for Peace of Mind - Providing financial security for you and your loved ones.
• 24/7 Employee Assistance Programme - Confidential support for you and your family, whenever you need it.
• Exclusive Gym Discounts - Stay fit and healthy with reduced memberships at top health clubs.
• Comprehensive Healthcare Perks - Access an online GP, a hospital plan, and other wellness benefits.
• Cycle to Work Scheme - Save money while staying active with tax-free bike purchases.
• Retail & Staff Discounts - Enjoy exclusive savings on popular brands and products.

Key Responsibilities

• Oversee all functions of the Network Sales office, ensuring smooth daily operations.
• Drive sales growth by managing a structured contact plan.
• Build and strengthen relationships to expand collision sales within the non-connected customer base.
• Set and maintain high service standards, recognising strong performance and addressing areas needing improvement.
• Foster a "can-do" approach within the team, encouraging proactive solutions.
• Manage inbound and outbound volumes through Genisys, identifying ways to enhance service and productivity.
• Implement the company's marketing strategy to maximise market presence.
• Generate GE leads to support business growth.
• Own the GE ordering process to ensure customer satisfaction, from point of order.
• Support field teams in executing sales initiatives like EPP and BNLPs.
• Collaborate with the RFC manager to facilitate new customer onboarding, including route and SLA familiarisation.
• Monitor logistics service levels to meet or exceed customer expectations.
• Assist the Sales Support team in fulfilling requests and resolving issues.
• Maintain discount structures across customer accounts.
• Work with Credit Control to ensure customer accounts remain active and operational.

Skills and Experience

• Experience in leadership, motivating, and driving your own sales team
• Great communication skills, to build strong relationships with your colleagues, customers, and stakeholders
• Sales experience
• Proven track record of accomplishments in managing key accounts, demonstrating the ability to establish, build, and maintain these
• Organised and resourceful

Why Work for LKQ

• People First: We value our employees just as much as our customers.
• Work-Life Balance: Flexible working options to support your lifestyle.
• Career Growth: Genuine opportunities for progression in a thriving industry.
• Passion for Excellence: Join a team dedicated to being the best at what we do.