Regional Retail Sales Manager - North East of England (12 month fixed-term contract, full time)

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Regional Retail Sales Manager - North East (12 month fixed-term contract, full time)

Region/territory: North East of England: Newcastle upon Tyne; Middlesborough; Stockton-on-Tees and surrounding areas

Highly competitive salary plus quarterly on-target bonus of 15% if sales targets achieved (with quarterly stretch target bonus of 40%) and other excellent benefits

The regional manager for retail stores is responsible for successfully driving sales revenue in the North East region while building and leading high-performing teams. To be considered for this position, you must have an extensive retail background within a leading brand. We are looking for a sales and service-focused champion who thrives in a fast-paced retail environment and who enjoys working as part of a team.

This role is field-based, so you'd have to be comfortable to commute across all of North East, the geography of the store portfolio.

In the UK, we are very proud to have recently been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.

About Pandora

The largest jewellery company in the world, we give a voice to millions of people's loves every day. We sell three pieces of our hand-crafted jewellery every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

Our people

Our global workforce is made up of over 33,000 passionate people who, in 2023, helped Pandora record the highest earnings to date, led by a refreshed long-term growth strategy. The pace of our progress has created an energising, ambitious culture where we are empowered to be ourselves and equipped to deliver our very best.

As we continue to grow, we also continue to invest in our talent. We're looking for people who share our values and can help us bring our ambitions to life.

What to expect from the role

The regional sales manager for retail stores will build high-performing teams and strategically drive sales and profitability within Pandora owned and operated stores while consistently maintaining a customer-centric approach at all times. Global and local brand standards must be executed commercially and efficiently. The regional manager will be responsible for building strong partnerships with key stakeholders to maximize opportunities related to people, product and operations within the region.

Key responsibilities:

People

• Lead, inspire and develop people to build committed and high-performing store managers and teams. Adapt leadership and coaching styles to meet diverse experience levels, focusing on people management & development, selling, stock and operational excellence and visual merchandising
• Promote an inclusive and diverse culture in line with Pandora's brand values
• Champion a positive and flexible work culture, promoting continuous improvement and effective change
• Develop and invest in talent to create a robust internal talent pipeline and succession plan

Performance and standards

• Successfully drive sales performance to achieve sales targets and store KPIs
• Coach and lead store managers and teams to maximise sales & profitability and to deliver high standards of operational execution
• Lead and deliver 'best-in-class' customer experience and uphold brand initiatives and operational standards across all stores

Partnerships, training and communication

• Collaborate closely with HR, Retail Operations, Training and Merchandising to maximize potential in people, product and sales
• Partner with the Sales Training team to develop training programmes and deliver business results
• Facilitate face-to-face training and workshops for store teams

Process, analysis and administration

• Conduct analyses of business performance, data and reporting to identify commercial opportunities and implement necessary changes and corrective actions where appropriate
• Understand industry standards and benchmarks, seeking innovative ideas to ensure Pandora remains a market leader in service and operational standards
• Manage payroll in line with business expectations

The successful candidate

• Extensive store management experience within a large organisation
• Customer-centric, service-oriented team leader with a target-driven and sales-focused approach
• Strategic and solutions-focused manager with an excellent understanding of successfully achieving retail KPIs
• Ability to prioritise and work effectively under time pressure, demonstrating efficiency and energy
• Inspiring leader, coach and mentor with excellent people development skills
• High level of business acumen with experience in strategic planning
• Data-driven decision-maker with expertise in scheduling, productivity optimization, stock management, payroll, and territory oversight
• Self-motivated, organised professional with a logical mindset and effective time management skills
• Creative approach with experience in visual merchandising

Why work with us?

Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Our generous benefits package includes:

• A highly competitive salary
• Quarterly on-target bonus of 15% if sales targets achieved (with quarterly stretch target bonus of 40%)
• Company car allowance
• £1,000 annual clothing allowance
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• £800 annual jewellery allowance
• Free daily lunch credits
• 25 days of annual leave - prorated - with the option to buy/sell 5 additional days
• Celebrate your birthday with an additional day off
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more
• At Pandora we love a party! Especially at Christmas when you also receive an extra special gift

If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.

Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.

*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*