Regional Ops Manager, Transportation Ops Management (TOM)

DESCRIPTION

EU ATS is a high-powered dynamic team which is shaping the middle-mile trans planning and execution, and developing and applying innovative transportation management concepts to improve and enhance the Amazon Transportation network to ultimately drive the best customer experience in a reliable and cost-efficient manner, every time. EU ATS TOM team is looking for a Regional Operations Manager with strong delivery record and leadership experience to own and execute strategic and cross-functional yard operations.

About the role

TOM team focuses on managing the yard activities in the EU sites. This team is the interface between sites and the Supply Chain/Trans organizations. You will be responsible for developing and improving the yard management activities for a set of sites in your region. You will own all operations, performance, and people development targets in your region. You will be coordinating with the site Operations/Area Managers and Yard team, coaching and mentoring this team to ensure performance objectives are met and building a positive employee relations to deliver quality results.

Key job responsibilities
Own TOM field operations and projects in the EU sites
Own the overall safety, quality, performance, and customer experience for yard management activities in the region
Launch the TOM function to cover the new sites in Europe
Set and clarify requirements and expectations with the sites Operations and Area Managers
Install a performance culture, instill ownership and create a high-performing team
Establish and own clear performance metrics and communicate them to TOM leadership
Drive creation of safety and quality initiatives, process change initiatives and other Lean initiatives to meet and exceed the business plans
Take proactive steps to ensure that best practices are shared across all departments, shifts, and among the network
Work closely with the sites' support staff (HR, Finance, Facilities, Safety, IT and Site leadership) to build and secure support and resources for projects and initiatives in their sites
Drive and rollout the tech initiatives for step changes in yard performances
Requires substantial travel mainly within Europe in their specific region
Flexible to work a variety of hours as per the business demands

BASIC QUALIFICATIONS

- A degree or 2+ years of Amazon experience
- Relevant work experience in a fast-paced environment, ideally in logistics, supply chain, transportation or manufacturing industry
- Experience managing people; experience of data analytics and data-driven decision making skills
- Relevant experience with performance metrics and process improvement and lean techniques
- Relevant experience dealing with ambiguity and changing priorities, to effectively prioritize, to multitask, and to use good judgment in pressure situations
- Relevant experience developing scalable solutions independently, and drive them from ideation to successful completion
- Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership
- Advanced proficiency in verbal and written English

PREFERRED QUALIFICATIONS

- Master's Degree or similar education in Transportation, Logistics, Supply Chain, Business Administration, or a similar related discipline
- MBA preferred
- Experience with a contingent workforce during peak seasons
- Lean process, Kaizen, Six Sigma, and process improvement experience

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