Regional Operations Manager

Job Description

Retail Operations Manager is a great opportunity to develop your career with us. We are looking for someone who is passionate about supporting and coaching our store teams to be the best they can be whilst supporting the delivery of our regional operational plans.

About the role

You will cover a geographical region, reporting to the Regional Manager. You will also:

• Lead the Operations and Loss agenda across the region
• Share best practice and coach store leaders to provide an outstanding customer experience in every store.
• Deliver standards across the region including operational compliance measures
• Support the Regional Manager with customer complaints and employee relations
• Ensure that the regional deployment of clinics is set up to maximise customer availability
• Analyse trends and performance to identify and support the Regional Manager with particular areas of focus.
• Visit stores to gain insights to further improve the operational running of a store
• Ensure that stores are safe and legal

What you'll need to have

These are the essential skills or experience needed to succeed in this role.

• Opticians store leadership experience
• Flexible to travel across the region
• Passion for compliance and operations
• Experience in dealing with employee relations
• Able to coach others, get to the root of an issue and identify ways for the manager to solve them
• Effective listening and communication
• Able to analyse data and identify trends and next steps
• Able work independently

It would be great if you also have

These are desirable skills or experience and are not essential, so we would welcome applications from candidates that don't match this additional criteria.

• Experience working in Loss

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots Opticians

At Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. Join our team and let's see what's possible when we change for the better.

What's next

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.