Regional Onboarding & Account Manager, EMEA

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Firmex is a global software-as-a-service provider with corporate headquarters in Toronto, Canada and an EMEA office centrally located in London. The company's Firmex VDR service is the world's most trusted virtual data room, having been used by over 140,000 companies worldwide to share confidential documents for due diligence, litigation and compliance.

Perks? Of course!

Our people are the key to our success. We've created an inclusive work environment with perks both big and small to recognize your hard work, talent and commitment every day. Firmex hosts regular team socials and offers a hybrid work model. Competitive benefits that include Medical and Dental coverage, as well as Group Income Protection, Group Life Scheme, and a Pension Scheme are also available. Everyone needs a break to relax and recharge to maintain a healthy work life balance. Employees receive 25 days of vacation and 6 personal days on an annual basis to continue travelling, resting and taking care of anything else that may come up.

Join us as a Regional Onboarding and Account Manager! You'll plan implementations, coach customers to maximize their use of Firmex, and spot growth opportunities. Build strong, trusting relationships with key stakeholders, understand their business challenges and champion their needs within Firmex. Manage your own book of business, hit revenue goals, and help convert pay-per-use clients to annual subscriptions. Plus, you'll manage a portfolio of French-speaking clients.

As our Regional Onboarding & Account Manager, EMEA, you will:

• Be the go-to contact for assigned accounts and French-speaking clients
• Host engaging webinars for onboarding, training and best practices
• Identify pain points and expand Firmex use to new departments and locations
• Proactively manage at-risk customers, providing regular updates and next steps
• Leverage data to drive adoption and perform strategic reviews
• Ensure customer satisfaction with prompt follow-ups and clear communication
• Share progress of initiatives and revenue forecasts with management
• Maintain a deep understanding of the product and its relevance to customer needs
• Keep customer interactions well-documented in CRM tools (Gainsight, Salesforce, etc.)
• Collaborate with sales to convert transaction clients to subscription users

What you'll need to be successful as our Regional Onboarding & Account Manager, EMEA:

• Experience in client success, account management, client services, or sales
• Excellent written and verbal communication skills in French
• Competitive mindset with a strong desire to win
• Energetic, positive, and dedicated to providing superior service
• Proven track record of growing and retaining accounts
• Adaptable, detail oriented, and organized
• Ambitious and able to work independently
• Tech-savvy and comfortable with cloud-based solutions

*Note: The "Core Duties" is a summary of the duties that are essential to this role and is not an exhaustive list. Firmex reserves the right to add or amend duties as necessary.

At Firmex, we're guided by our core values of respect and collaboration to create an equitable, diverse and inclusive environment where all employees and candidates alike can thrive. BIPOC, LGBTQIA2S+, women, people with disabilities, internationally trained professionals and historically disenfranchised groups are encouraged to apply. If you need any accommodations or adjustments throughout the interview process and beyond, we'll be happy to assist you.