Regional Manager & Global Coordinator

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Job Introduction

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

Regional Manager (EME & LATAM) & Global Coordinator

Hybrid Flexible Working

up to £45000 depending on experience

We have an exciting opportunity for a Global Coordinator & Regional Manager to join Restaurant Associates.

The role will be key partner to one of our Global contracts for strategy, program development, financial management, opening new business, and defining a culture of excellence in the service and experience of the operation. Specifically, this position oversees all pantry food & beverage, hospitality, events and guest service operations (Where applicable) in the EME and LATAM regions.

Furthermore this role coordinates global reporting and data management for the entire portfolio, working closely with the regional leads in APAC, London as well as individual countries in the regions (EME & LATAM).

Responsibilities include but not limited too:

• Work with Global Account team to deliver the account strategy in accordance with the terms of the global MSA and the KPI measurements contained; delivering upon both the Compass commercial commitments and the obligations required of the Client
• Maintain robust Governance in order to identify and manage risk in all areas including, but not limited to; HSE, Legal, Commercial, operations and BCP; including meetings, meeting cadence and escalations
• Develop great stakeholder relationships with the Compass & client teams as well as multiple clients within the countries - At all times being professional and flexible to do business with
• Lead our program of continuous improvement across the regional geographies and service streams within the countries (EME & LATAM)
• Implement and sustain the account management and retention principles
• Ensure that the qualitative and quantitative required for essential regional and global reporting is received in an accurate and timely manner.
• Act as main point of contact for all data and reporting requirements globally
• Compile monthly and quarterly reports for EME & LATAM as well as support APAC and London for QBRs
• Own all data management on the account including consumption, KPI, financial, operational and HSE data.

Our Ideal Candidate:

• 5-7 years' experience in Hospitality / Customer Service (ideally at regional level but not essential)
• Ability to think quickly & accurately, showing initiative & sound judgment
• Highly proficient in MS Office including Outlook, Word, Excel, PowerPoint, etc.
• Able to quickly learn new tools/software
• Strong interpersonal & customer service skills
• Ability to interact with all levels of business clients
• Excellent communication skills are a must (both verbal & written English)
• Additional language (Spanish / Portuguese) beneficial but not essential
• Comfortable communicating with a global community, i.e. various cultures & languages
• Must be process oriented yet flexible
• Self-motivated & adaptable. Independent, yet able to follow guidelines well
• Organized & task driven.
• Strong documentation skills
• Ability to work in a fast paced, changing environment

About Us

As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.

Job Reference: com/3110/93640001/52596183/SU

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive?because diversity is our strength!