Regional Manager

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Regional Manager

Department: Flex

Employment Type: Full Time

Location: MAPP London Workspace

Compensation: GBP 37,000 - GBP 40,000 / year

Description

MAPP is a market leader for UK commercial property management. It manages around GBP 28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry.

RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests.

While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring!

Title, Team and Role Summary

Title : Regional Manager
Team : RE-DEFINED - London

Who Does This Role Report Into? Regional General Manager / Partner

Role Summary / Purpose and ScopeA Regional Manager is sought to help set up and oversee the operations of RE-DEFINED's centres. The centres will vary in size, sometimes a floor, sometimes a whole building. This person should have at least 3 years on the ground operational experience be it within a flexible workspace (i.e. coworking centre), multi-let business space or Property Manager or similar.

The responsibilities are; occupier satisfaction, on-boarding, recruitment and team management, supplier relationships, sales performance (and agent and broker relationship), implementing flex processes, an overview of the centres' P&L, and of course safety and compliance .

Being commercial and amiable, the ideal candidate will also be able to spot other opportunities in the marketplace to widen the RE-DEFINED offer and services, and occupier satisfaction.

This role will work closely and be supported by James Friedenthal and the Partners at RE-DEFINED, as well as the RE-DEFINED Head of Operations and RE-DEFINED FM & Mobilisation Manager and Sales Manager, as well as the MAPP FM and PM teams.

Skills, Knowledge and Values

Skills (People & Technical)

• Efficient opening of new centres
• Ensuring appropriate staffing and management is in place
• Assisting Budgeting and Forecasting
• Assisting Sales performance, and tactics
• Cost control and supplier appointment
• Occupier and client satisfaction
• Health & Safety Legislation Compliance
• Site Team satisfaction and performance (with the local MAPP PM's teams supervision & support)
• Demonstrating an understanding of the centres specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time
• Exceptional interpersonal skills (as the role will interact with many functions of RE-DEFINED, MAPP, Clients and most importantly occupiers!).
• P&L ownership
• Cost control management and supplier relationships
• Sales experience
• Highly commercial: demonstrable deal doing ability, balanced with cost control
• Understanding of the local flex market

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:

• At least 3 years on the ground operational experience within a multi let/multi site portfolio or property agency/management background

Working Hours: 9am - 5.30pm Monday - Friday
Salary Range (Based on Experience)
GBP 37,000 - GBP 40,000 per annum, depending on experience.