REGIONAL HEAD of Claims & Collections

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Your role

• Recognized leader for all people working in claims and collections in the region. Interface between Group and OEs.
• To ensure implementation of Claims & Collection Target Operating Model and Group Standards throughout the Region.
• To support local Claims & Collections teams and report to Group Claims & Collections on the enforcement of Group standards in order to improve and harmonize the handling of Claims & Collections cases within the region.

Your main tasks

• Support local C&C teams and report to Group C&C to ensure consistent C&C handling within the Group
• Liaise with other regional functions (Commercial, Operations, Credit Underwriting and Assessment) and participate to Regional Committees
• Assess and ensure good implementation of Group standards in the region's OEs
• Propose and contribute to effective developement of claims and collection Group standards, define together with Group C&C and enforce projects and action plans within the region.
• Ensure quality, completeness and accuracy of data reported to Group C&C and provide Group with performance analysis of the region.
• Involvement in large regional Claims & Collections cases management and validation of large claims
• Follow-up large claims reserving, recoveries & salvages
• Contribute to customer satisfaction via implementation of C&C guidelines in the OE's.

Your Challenges

• To make effective the junction of Claims and Collections
• To make effective the roll-out of COMPASS, IMX and/or any other system implementations
• To ensure a perfect coordination between Claims and Collections teams in order to mitigate loss and maximise recoveries for the company.
• To propose consistent improvement in C & C function in order to adapt to changing business requirements and maximise efficiency in the functions.
• To actively engage in the development of appropriate and harmonized reporting tools.

Typical functional skills & Experiences

• Good claim assessment and collection business skills, knowledge of legal and insolvency practices and knowledge of international practices.
• Sound legal and financial background
• Ability to engage impacted stakeholders in ways permitting to drive change iniative successfully
• Drive change throughout a complex organization (multiple geopgraphies, multiple IT systems, skills heterogenity)
• Ability to introduce significant improvements to processes, operations or practices
• Good knowledge of Allianz Trade products, systems and working practices
• Good project management skills / Process oriented.
• Broad understanding of B2B market in insurance/collection industry
• Up-to-date knowledge of the state of business
• Results Oriented
• Ability to work in a matrix organization
• Very strong communication skills
• Flexible
• Decisiveness
• Strong, fact-based decision making
• Team player in the Region
• Provides leadership and clear direction to Claims & Collections Community.

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow.