Regional General Manager

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The role

As our Regional General Manager, you will be driving profitable business performance and ensuring service excellence across a region of hotels. This position reports to the Director of Operations for our Owned Estate.

This role is remote, with travel required to the allocated hotel portfolio on a regular basis.

Key responsibilities:

• Performance Management: Oversee regional metrics, guest service standards, and financial performance to drive continuous improvement across the allocated region of hotels.
• Service Excellence: Enhance guest service and uphold quality standards to ensure a memorable experience for all guests while effectively addressing the feedback received.
• Commercial and Business Development: Develop and implement sales strategies and revenue plans that capitalise on local opportunities to maximise hotel profitability.
• Brand Profile and Reputation: Elevate hotel profiles through active community engagement and networking, consistently reinforcing the brand's presence within the market.
• Financial Management: Implement robust financial procedures while conducting regular analyses to achieve targets and ensure profitability across the region.
• Legal and Compliance: Ensure compliance with all legal, health and safety, and hygiene standards.
• Staffing: Maintain optimal staffing structures and oversee effective training to cultivate a skilled workforce that consistently delivers exceptional guest service.
• Property Maintenance: Manage maintenance requirements efficiently and oversee refurbishment projects to ensure operational continuity and enhance guest satisfaction.

Full details of the role will be discussed with the shortlisted candidates. If you'd like to find out more about the role before applying, why not reach out to our resourcing team at recruitment@kewgreenhotels.com.

What you'll bring to the team

You'll be a pragmatic thinker, innovative and solutions-driven - with an overwhelming desire to succeed. An ideal candidate for this role should possess the following attributes:

• The role will be responsible for a portfolio of approximately 10 hotels therefore this role is ideal for an experienced and accomplished multi-site General Manager or Area General Manager looking to advance their career within an innovative, change-driven company.
• Ideally, you will have experience managing IHG brands in a similar role; however, candidates with experience in other branded environments are also encouraged to apply.
• You will demonstrate a successful track record in achieving targets and managing team performance effectively.
• You will continuously seek ways to improve operational efficiency.
• Proven track record in developing strong relationships.
• Ability to work collaboratively with internal and external stakeholders to drive positive results.
• Track record of developing, implementing, and delivering the operational strategy.
• Experience in delivering and controlling costs across multiple business units.
• A creative, collaborative leader with exceptional communication and interpersonal skills.

Benefits

Our rewards package includes:

• Discretionary bonus scheme on delivering a range of KPI's
• Company Car Allowance
• Private healthcare
• Attractive discounts across many major retailers, restaurants, and events
• Complimentary Employee, Family and Friends discounts in hotels across the Kew Green Hotels portfolio and at partner hotels worldwide!
• 50% off food and beverage while you stay in our hotels
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms)
• Robust career development opportunities and support for personal growth

Next steps

A member of the recruitment team will be in touch with those applicants who meet the specification, to book a 15-minute conversation so we can get to know you better. We will explain the role in detail, and you can highlight your skills. If successful at this stage, you will be invited to an interview.

Please see below an indication of the recruitment timeline:

Closing date for applications: 4th April 2025

Telephone screening and shortlisting: from week commencing 31st March 2025

Interviews: from week commencing7th April 2025

Who are Kew Green Hotels?

Kew Green is a global company, with a diverse portfolio across leading hotel chains, including IHG Hotels & Resorts, Marriott International, Wyndham Hotels & Resorts and Hilton, but what unites us all is our values. Please view our website for more details - www.kewgreenhotels.com