Regional Account Manager
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Introduction
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Summary
To manage, and develop strong relationships with employer organisations in order to generate sufficient quality, placement, job and training opportunities within a specified geography. Enabling the service to achieve agreed performance objectives and supporting the wider business to achieve its short and long term objectives.
Essential Job Duties
To manage and develop local relationships with employers to ensure agreed levels of appropriate, ring fenced opportunities (job, work placement and training) for MAXIMUS and other specialist partners are achieved;
• Maintain strong relationships with the Regional Business Development team, join negotiations at an agreed stage to gain a strong knowledge of new employer opportunities and delivery expectations.
• Work with National Account Management team to fully understand regional employer opportunities and delivery expectations linked to existing national employer partners.
• Work with employers to establish and agree regional/local account plans.
• Have overall accountability for delivery of agreed plans, and the incremental growth in volume, quality and conversion rates of employment opportunities.
Be the single point of contact for all relevant employer enquiries/requests for advice and guidance.
Enable all delivery partners to maximise opportunities within a set geographical area to meet and exceed their job entry targets by:
• Ensure the teams have foresight of opportunities to enable them to plan their pipeline development.
• Work with the teams to ensure they have a strong understanding of employer requirements. Fully understand agreed processes, and have access to the required toolkits to prepare and submit successful, sustainable candidates.
To work with the Operations Manager, Supply Chain Manager and MAXIMUS Business Managers, to develop the business plan for the region, and coordinate external specialist supply requirements.
Work with employer partners to ensure they are fully 'disability confident', and provide support around the disability agenda:
• Provide accurate information around any disability related enquiries
• Ensure that all employers are aware of the full portfolio of products, and services on offer, enabling them to make use of them on a free/paid for basis.
Ensure accurate reporting of all activity and output by:
• Capturing all actual and planned activity using the CRM system
• Ensuring all other systems are kept fully up to date to provide accurate recording of performance across the region.
Education and Experience Requirements
ESSENTIAL
• Demonstrable experience of achieving and exceeding targets
• Extensive experience of customer relationship development.
• Customer focused with a strong commitment to customer care.
• Significant experience of delivering successful plans to agreed timescales
• Excellent communication skills with the ability to adapt to a wide range of communication and learning styles
• Demonstrable influencing skills that promote commitment and action.
• Ability to manage conflicting objectives and demonstrate strong negotiation skills to resolve any issues.
• Strong completer/finisher with the ability to plan and organise people, workloads and business plan to meet challenging targets and deadlines.
• Strong problem solving skills
• Strong team player with a positive and flexible approach to both work and colleagues.
• Ability to travel independently within an agreed geography
DESIRABLE
• In depth knowledge of the disability agenda
• Ability to deliver training to a wide audience
Knowledge of a variety of employment sectors with the designated geography
Note: As well as possessing the necessary qualifications, skills, knowledge or experience, having the right mindset and behaviours which are in line with our company values is equally important. Our Ignite Performance framework gives equal weighting to KPI's, Objectives and Values and Behaviours.
Equal Employer Opportunities Statement
MAXIMUS is committed to developing, maintaining and supporting a culture of equality and diversity in employment in which our employees as well as candidates for employment are treated equitably. We understand that a diverse workforce adds to our competitive advantage; and as such, we aim to ensure that job applicants do not receive less favourable treatment on the grounds of sex, race, marital status, disability, age, part-time or fixed term contract status, sexual orientation or religion, or is disadvantaged by conditions or requirements that cannot be shown to be justifiable. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.