Recruitment Services Manager

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Job Description

The Heathrow Employment and Skills Academy connects local residents to jobs and careers at Heathrow airport. It focuses on education and skills for young people and employment support for job seekers facing social barriers. The Academy supports Heathrow 2.0 for sustainable growth. The role involves leading recruitment services, understanding business needs, and managing a team to source and screen candidates from local communities. You will also provide employability skills support and manage relationships with external partners to ensure they understand the airport environment and Academy offerings.

This is 12 months secondment, and you will be based at Heathrow Skills and Employment Academy.

Responsibilities

• Leading the employment and skills support service provided by the Heathrow Employment & Skills Academy for a diverse range of sectors across Team Heathrow, that includes the planning and implementation of targets, resource management, and line management of recruitment team.
• Leading and managing ongoing relationships with existing and new recruitment accounts (Team Heathrow employer partners), as well as co-ordination of key employment and community partners such as Jobcentre Plus and local job brokerage organisations.
• Taking accountability for managing the candidate recruitment journey which includes management of the portal (Eploy), ensuring job descriptions are inclusive and advertised in a timely manner, sourcing and screening of suitable candidates and activities such as mock interviews, essential skills assessments and CV advice guidance.
• Managing, analysing and reporting data using Eploy / other relevant systems to track KPIs and maximise programme performance.
• Working with the internal colleagues, Team Heathrow and community partners to co-ordinate and plan outplacement and recruitment activities/events.
• Providing advice, guidance and information on fair pay, terms and conditions to Team Heathrow partners i.e. London Living Wage and Living Hours in line with our Heathrow 2.0 commitments.

Qualifications

• Knowledge of the recruitment sector and labour market trends.
• Experience in relationship management and employer engagement.
• Proven ability to lead and manage high-performing teams.
• Capability to communicate effectively and dynamically, employing suitable tone, language, and gestures to motivate and inspire action.
• Ability to listen with empathy and evaluate various viewpoints to aid in decision-making and enhance relationships.
• Capability to resolve intricate problems by formulating multiple alternatives.
• Experience in developing and sharing insightful reporting to demonstrate progress against Key Performance Indicators (KPIs). Taking a data-driven approach to recruitment delivery, ensuring the continual accuracy of the ATS and proactively developing insights based on regular performance analysis.
• Ability to work well with others and respect diversity of others' culture, beliefs and backgrounds.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and come home buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working location

This is an airport-based position. Every day, you will play a critical role in helping us to give our passengers the best airport service in the world.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work, and through our diversity networks, we champion inclusivity and celebrate individuality.

About the Team

People are at the heart of Heathrow. Not just the millions of passengers who travel, trade, shop, eat, connect and explore with us every year, but also the thousands of colleagues who go the extra mile to give every one of them the best airport service in the world. In the People team, we partner with people across our business to help to make Heathrow a place where everyone is accepted for who they are and can achieve their best.

We're a community of human resources and health and safety professionals, encompassing all aspects of HR and wellbeing. Whether your passion is in business partnering, reward, learning and development, or any other specialist area, you'll be part of a team creating and delivering Heathrow's innovative People Strategy. We are committed to being a truly inclusive organisation that represents the diversity of the local community at every level.

There's no place like Heathrow - for the buzz, for the variety, for the sense of belonging and for the chance to go on a really fulfilling career journey. We're passionate about our colleagues' experience, making Heathrow a great place to work and creating careers, not just jobs.