Receptionist

About the roleAbout Bala Lake Hotel, Activity Base and Spa
It’s our Place in the Mountains. Situated in the beautiful Snowdonia National Park looking out across spectacular mountains and just a short stroll from Llyn Tegid (Bala Lake), it's a magical place to work.

If you are looking for a hotel with a difference, this could be it. You’ll be surrounded by a team of passionate and dedicated hospitality Partners to give our guests the best experience possible. What is different about our guests though, is that they are Partners, their friends and family. As co-owners in the business, you’ll see this difference in the way your teammates and you approach your job and carry out your responsibilities.

The hotel offers both activity and relaxation in beautiful surroundings, guests can spend their stay taking part in one of the many activities such as Segways; Crossbows; Archery; Field Archery; High Ropes Aerial Challenge; Gladiator Challenge and Leap of Faith; Low Ropes Course with Zip Wire; Laser Clay; Monster Trucks; Bala's own Escape rooms and Cyber Tag or relaxing and pampering themselves in our luxurious Spa overlooking Llyn Tegid (Bala Lake) towards the Arenig mountain.

At a Glance

• Salary - £12.40 per hour

• Contract type - This position is a Permanent contract.

• Working pattern - 37.5 hours per week, Earliest start time 8:30 am latest finish time 8:15 pm Alternate weekends

• Location - Bala Lake Hotel, North Wales

As a Hotel Receptionist at one of our stunning Partnership hotels, you'll have the important job of looking after it's reception, working as part of the hotel team to deliver a first-class guest experience while also managing administration tasks for the hotel and its Partners.

Key Responsibilities

This role has a lot of variety and will include daily tasks such as:

- Managing bookings for hotel stays, spa treatments, and activities (location dependent).

- Being a key point of contact for guests and facilitating check in/check out procedures and any customer queries/complaints.

- Be a brand ambassador and look for opportunities to upsell memberships/events.

- Delivering a first rate guest experience.

Essential skills/experience you'll need

- Proven experience in a customer facing/customer service role.

- Good numeracy and computer literacy skills.

- Good organisational skills and able to communicate with stakeholders at all levels.

Desirable skills/experience you may have

- Knowledge of a hotel operation.

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.  

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.   

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. 

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. 

As Partners, we make all the difference. And, we all own it.  

Important points to note:  

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.  

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.  

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.