Receptionist

About the roleWe're looking for a welcoming and organised Receptionist to join our friendly team at The Odney Club. This role combines traditional front desk responsibilities with modern hospitality skills to ensure our guests have a comfortable and pleasant stay.

As our Receptionist, you'll be the first person our guests meet when arriving at the hotel. You'll handle check-ins and check-outs while ensuring guests have all the information they need about our facilities and services.

• Salary - £11.55 per hour

• Contract type - This position is a Permanent contract.

• Working pattern - 37.5 hours per week, earliest start time 7:00 am - latest finish time 20:00 Alternate weekends

• Location - Odney Club, Cookham

Key responsibilities 

• Welcome and check in guests, ensuring a smooth arrival experience

• Handle room bookings, amendments, and payments efficiently

• Respond to guest queries both in person and through social media

• Manage hotel room keys and direct guests to facilities

• Process payments and handle cash accurately

• Assist with restaurant bookings and other guest requests

• Help maintain our membership database

• Address any concerns promptly and professionally

Essential skills/experience you’ll need 

• Good communication skills and a friendly approach

• Ability to organize and prioritize tasks effectively

• Experience with computer systems and social media

• Cool head when dealing with busy periods

• Problem-solving skills and a can-do attitude

• Ability to work independently while supporting the team

• Attention to detail when following procedures

About Odney:

If you are looking for a hotel with something different and some history to work in, then The Odney Hotel, our Place by the River, could be for you. This is a beautiful and unique John Lewis Partnership-owned hotel, set on 130 acres by the River Thames in Cookham, Berkshire. It offers both character and charm to our guests. 

The guests can stay in one of 5 beautiful houses on the site, or one of 4 Airbnb’s each maintaining the period look of its time with access to the picturesque grounds including a private stretch of river, water gardens, a pool, and sports facilities. The main building Lullebrook Manor and its grounds are thought to have been the inspiration for the classic novel The Wind in The Willows bringing history along with relaxation.

Relaxation can be further achieved with a visit to our Wellbeing suite, offering beauty treatments and massages or afternoon tea on the terrace, a drink in the bar or a meal overlooking the river. 

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting. If required, you’ll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.