Reception Manager

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Are you passionate about hospitality and delivering magic guest service?

This is something that all employees at Aparthotel Birmingham have in common. It is their dedication to creating a home away from home atmosphere that keep our guests coming back to stay.

We believe that our employees are the key to magical guest service, for this we look for a candidate who shares our vision and looks for opportunities to provide magic service.

Our wide range of employee benefits and personalised training and development plans ensure that our team love where they work. These include a full benefits online platform, meals on duty, a pension plan, life insurance, magic treats, birthday celebrations and staff social events, plus many more.

We now have an exciting opportunity for a Reception Manager to join Aparthotel Birmingham

As a Reception Manager you will be required to master the art of versatility and inject some energy whilst completing a variety of duties. The main duties expected within the role are:

1. Guest Services:
   • Oversee all front desk operations, ensuring guests receive a warm welcome and efficient service.
   • Handle guest complaints and concerns promptly, aiming to resolve issues to guests' satisfaction.
   • Ensure all guest requests and inquiries are addressed promptly and professionally.
2. Staff Management:
   • Recruit, train, supervise, evaluate, performance Review and Appraisal of reception staff.
   • Schedule staff shifts and manage time-off requests to ensure adequate coverage.
   • Conduct regular team meetings to communicate updates, expectations, and provide training.
3. Operational Duties:
   • Manage the check-in and check-out processes, ensuring accuracy and efficiency.
   • Do Five Shifts a week at the Reception Desk.
   • Oversee the handling of reservations, room assignments, and billing.
   • Ensure the front desk area is tidy, welcoming, and well-stocked with necessary supplies.
4. Communication:
   • Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations and address guest needs.
   • Maintain clear and open communication with the Hotel General Manager regarding guest feedback, staff performance, and any operational issues.
5. Financial Responsibilities:
   • Monitor and manage front desk expenditures, including supplies and equipment.
   • Ensure all financial transactions are processed accurately, including guest payments and daily cash handling.
6. Safety and Compliance:
   • Ensure compliance with hotel policies, procedures, and standards, including health and safety regulations.
   • Maintain accurate records of incidents and ensure proper reporting to the appropriate authorities.
7. Technology and Systems:
   • Utilize hotel management software to manage reservations, guest information, and billing.
   • Ensure all front desk staff are proficient in using hotel management systems and software.

We are continually evolving, and our team do too, there is no red tape or corporate conflict with us!

We Evolve - You Evolve - We Grow Together

If the position of Reception manager is the opportunity that you are looking for please apply with your CV. We request that this is in PDF format.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.