Reception Manager

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Job summary

An exciting opportunity has arisen to join the Sexual Health and HIV team at Mortimer Market Centre in Camden and develop management and leadership skills.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Main duties of the job

We are a large and progressive service in Camden providing Integrated Sexual Health and HIV & Hepatitis care. The successful candidate will be dynamic and have a strong customer service focus to ensure a smooth and efficient service managing our reception and central booking office team with our other reception manager. As a member of the multi-disciplinary team, you should possess excellent IT, interpersonal, communication and organizational skills.

About us

The CNWL Sexual Health Service covers Camden, Islington, Barnet, Haringey and Surrey. We are a progressive and supportive multidisciplinary team keen to develop our staff and the services offered to our patients.

Job description

Job responsibilities

To be jointly responsible for the day-to-day operation and smooth running of the administration team providing a comprehensive, efficient, high quality and customer focussed reception and administration service with Sexual Health & HIV including Hepatitis and research.

Manage the day to day staff rotation between reception / call centre and results service. To be involved in development and implementation of ideas to improve the service. To liaise within a multi-disciplinary environment to ensure communication within the clinic. To be a point of contact for the resolution of any problems in the clinic/service call centre and to use initiative to facilitate all operational aspects of the service.CNWL Sexual Health deals with specialist clinics concentrating on specific conditions and patient groups. The post holder must be prepared to deal regularly and appropriately with emotional and distressed patients.Manage, maintain and develop a quality monitoring system for administrative tasks including clinical coding.Deputise for other Reception Managers (i.e. Rota/ Appointments Manager)when necessary to ensure smooth running of the service wide call centre and rota/appointments functions. The post holder must be able to work flexibly between the hours of 7.30am until 8.00pm and on Saturdays on a rotational basis.

Please refer to the job description for further details on duties

Job description
Job responsibilities

To be jointly responsible for the day-to-day operation and smooth running of the administration team providing a comprehensive, efficient, high quality and customer focussed reception and administration service with Sexual Health & HIV including Hepatitis and research.

Manage the day to day staff rotation between reception / call centre and results service. To be involved in development and implementation of ideas to improve the service. To liaise within a multi-disciplinary environment to ensure communication within the clinic. To be a point of contact for the resolution of any problems in the clinic/service call centre and to use initiative to facilitate all operational aspects of the service.CNWL Sexual Health deals with specialist clinics concentrating on specific conditions and patient groups. The post holder must be prepared to deal regularly and appropriately with emotional and distressed patients.Manage, maintain and develop a quality monitoring system for administrative tasks including clinical coding.Deputise for other Reception Managers (i.e. Rota/ Appointments Manager)when necessary to ensure smooth running of the service wide call centre and rota/appointments functions. The post holder must be able to work flexibly between the hours of 7.30am until 8.00pm and on Saturdays on a rotational basis.

Please refer to the job description for further details on duties

Person Specification

Qualifications

Essential

• Degree or equivalent NHS management experience

Experience

Essential

• Experience of NHS staff management
• Multidisciplinary team working experience
• Experience of managing change

Skills

Essential

• IT skills
• Written and verbal communicartion skills

Knowledge

Essential

• Experience and knowledge of handling confidential information

Abilities

Essential

• To respond to fluctuations within the workplace and organise workload as demand dictates.

Person Specification
Qualifications

Essential

• Degree or equivalent NHS management experience

Experience

Essential

• Experience of NHS staff management
• Multidisciplinary team working experience
• Experience of managing change

Skills

Essential

• IT skills
• Written and verbal communicartion skills

Knowledge

Essential

• Experience and knowledge of handling confidential information

Abilities

Essential

• To respond to fluctuations within the workplace and organise workload as demand dictates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Additional information
Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. .

Employer details

Employer name

Central and North West London NHS Foundation Trust
Address

Mortimer Market Centre

London

WC1E 6JB

Employer's website