Reception & Hospice Support Volunteer - West Midlands Hospice

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Job Description

Volunteers are vital in helping to ensure that our hospices run effectively. We are looking for volunteers to support with the day to day running of the hospice as well as providing a welcoming environment for our patients and their families.

Could you support our Hospice on a Saturday or Sunday during visiting hours, either from 10am to 2pm or 2pm to 6pm?

Your help would make a meaningful difference during these times.

What we need you to do
Your role will include some of, but is not restricted to, the following tasks:

• Greet all visitors and patients in a caring and professional way, in line with security requirements.
• Taking deliveries and notifying relevant staff.
• Handle incoming phone calls politely and taking and relaying messages where appropriate.
• Maintain confidentiality regarding patient details and hospice records.
• Escorting visitors to different areas of the hospice.
• Help with other related tasks when necessary.

In addition to the above, you will be required to communicate the arrival of patients and relatives to staff on the IPU. Support patients and families with transport requirements eg Booking taxis.

What skills or experience do you need?

• Good people skills - friendly outgoing and confident.
• Good computer skills including word processing, spreadsheets and databases
• Good communication and organisational skills
• Clear and polite phone manner
• Good literacy and numeracy
• A commitment to high standards and the provision of excellent service
• A reliable and responsible attitude
• An understanding of the importance of confidentiality
• Empathy and an understanding of the needs of those affected by end-of-life care issues.

What we can offer you

• An excellent opportunity to build on your skills in a charity environment
• An induction, training, support and supervision in your role
• Agreed reasonable out-of-pocket expenses

Marie Curie is committed to safeguarding and promoting the welfare of patients and their families and expects all staff and volunteers to share this commitment. Marie Curie will treat all volunteers fairly and with respect. We will not discriminate on the basis of disability, ethnicity, marital status, pregnancy or maternity, sex (i.e. gender), sexual orientation, religion or faith, or gender reassignment. We will not discriminate on the basis of age, unless the responsibilities of a role require us to do so in order to safeguard our volunteers and/or service users.

For more information or if you have any questions regarding this volunteer role, please contact us at volunteering@mariecurie.org.uk

About Us

Every day of your life matters - from the first to the last. When you volunteer for Marie Curie, you understand that better than ever. We're a passionate, committed and diverse team of more than 4,400 staff and 6,500 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.

Marie Curie is committed to its values, which underpin our work. We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.

Marie Curie is committed to a world where everyone can thrive and fulfil their potential. We are devoted to the social justice imperatives and organisational benefits of full diversity, inclusion and equity in the workplace, and are a Stonewall champion. We actively encourage and welcome applications from candidates of diverse cultures, perspectives and lived experiences.

We reserve the right to close this vacancy early.