Reception and Admin Support Volunteer

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Overview

At S2S, we strive to ensure our hub is a warm and welcoming environment. Your role as a reception and admin support volunteer will be the first point of contact within the service to greet our visitors promptly in a friendly and courteous manner. Responsiblities include dealing with initial queries, notifying staff their client has arrived for an appointment, coordinating appointments, signposting to support available within the service and the community, record feedback from clients and various admin-type duties. We offer training and support to enable you to become confident in the role.

If you would like to volunteer a bit of your time, we would love to hear from you.

We will be delivering training workshops commencing late January. Dates TBC.

Responsibilities

• As first point of contact, ensure service users and other visitors receive a friendly and efficient service and that all visits are dealt with promptly and courteously.
• Contribute to the improvement and upkeep of client areas, ensuring that the reception area is welcoming and tidy.
• Contribute to maintaining the client information displayed in the reception area is tidy, current and relevant.
• Encourage service user feedback and the use of the suggestion box to all clients accessing the service.
• Providing basic advice and information on the service offer.
• Contribute to managing an effective appointment system, liaising with keyworkers.
• Take messages for staff and update case management contacts where appropriate
• Support the team in managing/booking appointments via the electronic diary system

Closing Date

18/1/2024

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Kieran Newell | kieran.newell@cgl.org.uk | 07867379543

Please note that we require you to be 18 years of age or older to be considered for this volunteering role.

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.