Radiology Administration Manager

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We are proud to provide 'Outstanding' care and be a great place to work.

East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.

Our extensive health services are provided by over 8,000+ dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

The Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good' Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.

Recently the Trust launched its ambitious 'Building for our Future' (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.

We provide safe, compassionate and high quality hospital and community care to over half a million people living in East Sussex and those who visit our local area.

We are one of the largest organisations in East Sussex with an annual income of £650 million and we are the only integrated provider of acute and community care in Sussex. Our extensive health services are provided by over 8,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people's own homes.

In 2020 the Care Quality Commission (CQC) rated us as 'Good' overall, and 'Outstanding' for being Caring and Effective. Conquest Hospital and our Community Services were rated 'Outstanding' and Eastbourne DGH was rated 'Good'.

Our two acute hospitals have emergency departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services. Our centre for trauma services and obstetrics is at Conquest Hospital, while our centre for urology and stroke services is at Eastbourne DGH. At Bexhill Hospital we offer a range of outpatient, day surgery, rehabilitation and intermediate care services. At Rye, Winchelsea and District Memorial Hospital we offer outpatients, rehabilitation and intermediate services. At Uckfield Community Hospital we provide day surgery and outpatient care.

In the community, we deliver services that focus on people with long term conditions living well outside hospital, through our integrated locality teams working with district and community nursing teams. Community members of staff also provide care to patients in their homes and from a number of clinics, health centres and GP surgeries.

Job overview

Radiology is a milestone in the patient pathway and, as technologies continue to improve and demand increases, the Trust's Radiology department is becoming one of the busiest areas of the hospital to work. Join us as a Radiology Administration Manager and you could soon be part of a dedicated Admin team that's focused on reducing patient waits and providing a seamless, high quality service.

Main duties of the job

We are looking for a Radiology Administration Manager to join our Management Team supporting and managing over 60 Radiology administration staff across site. This is a challenging yet interesting role with lots of variety. Working closely with members of the Radiology Team the post holder has direct operational, management and oversight of the Administration Team and the cross site secretarial staff.

You will need to provide responsive and effective management support to a large staff group using enhanced leadership skills. The post holder will need to ensure that secretarial and administrative support provided to Consultant Radiologists, Senior Radiology Managers and their Clinical Teams is efficient and effective.

Playing a lead role in the development and management of the systems and processes required to support the provision of administrative services the post holder will be proactive, driven and forward thinking. You will enjoy problem solving, be organised and work in a methodical manner. The post holder will be expected to produce routine and ad hoc information to support the monitoring of quality indicators and the achievement of key Department and Directorate objectives.

The successful candidate will have exceptional people management skills, advanced communication and leadership experience, and a proactive, flexible approach.

Whilst you will be based at Eastbourne you must be able to travel and work flexibly across all 3 Trust sites as and when required.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.

Detailed job description and main responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person specification

Qualifications and Training

Essential criteria

• NVQ level 4 qualification in relevant subject to the role or proven equivalent knowledge and experience/Degree level qualification
• Evidence of working in the NHS/other relevant organisation with leadership or management training or experience in healthcare
• Evidence of recent and continued professional development to postgraduate diploma level or equivalent level of knowledge and experience

Desirable criteria

• Recognised Leadership or Management qualification or equivalent relevant experience

Experience

Essential criteria

• Knowledge and understanding of the modernisation agenda and the opportunities for redesigning services and the tools and techniques for achieving service change
• Knowledge of RTT and National Standards for patient treatment times
• Experience of analysing and interpreting complex data
• Understanding of financial implications and consequences
• Managerial experience with proven experience of team leadership
• Experience of working across service boundaries and maintaining credible relationships with colleagues

Skills / Knowledge / Abilities

Essential criteria

• Understanding of specialist information systems and processes
• Competent computer skills, with ability to collate, analyse, record, monitor and present complex information in a professional manner
• Demonstrates excellent communication and interpersonal skills
• Able to deal with pressurised deadlines and potentially controversial and sensitive situations
• Demonstrates a range of skills in leading and influencing a team
• Demonstrates commitment to developing and sustaining innovative practice and is able to promote change positively
• Ability to plan ongoing complex activities which may require adjustment and forward planning

Desirable criteria

• Ability to chair meetings
• Understanding of FOI and Subject Access Request processes

Other

Essential criteria

• Reliable work record
• Ability to travel independently between sites in an efficient and timely manner
• Evidence that personal behaviour reflects Trust values

Patients come first at East Sussex Healthcare NHS Trust.

Our vision is to be:

• The healthcare provider of first choice for the people of East Sussex.

Our mission is to:

• Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.

Our strategic objectives are to:

• Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
• Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients' experiences.
• Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.

Our aims are that all services delivered by the Trust are:

• Safe
• Effective
• Caring
• Responsive and
• Well led

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download

• Radiology Administration Manager (PDF, 680.3KB)
• Guidance for Applicants - AFC (PDF, 152.4KB)