Radiology Administration Manager

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George Eliot Hospital NHS Trust opened in 1948 and provides a range of elective, non-elective, surgical, medical, women's, children's, diagnostic and therapeutic services to a population of more than 350,000 people.

The hub of the Trust is located on the outskirts of Nuneaton and its services cover a large footprint, including north Warwickshire, south west Leicestershire, and north Coventry. We also provide primary and community services across Coventry, Warwickshire and Leicestershire.

Our vision is "to EXCEL at patient care". If you think you've got what it takes, help us realise this and join #TeamEliot.

Don't meet every single requirement? Studies have shown that women and people of colour aren't as likely to apply unless they meet every qualification of non specialist roles.

We're dedicated to building a diverse, inclusive workplace, so if you're excited about this role and meet our values, but your experience doesn't align perfectly with everything in the Job Description or Person Specification- apply anyway or email the Recruiting Manager to discuss the role further

We are proud to support the Armed Forces community. We are a Veteran Aware and Reservist Friendly organisation and welcome applications from Veterans, Reservists, Cadet Instructors, and family members of serving personnel.

Job overview

Job Title: Radiology Administration Manager

Hours per week: 37.50 hours per week

Perm/Fixed Term: Permanent

Salary: £25,14-£27,596 per annum

Closing Date: 29th September 2024

Interview Date: 9th October 2024

This post may close early due to high numbers of applications, so you are advised to apply promptly.

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

Manage the appointment system effectively and ensure there is enough staffing capacity to fill all relevant administrative tasks by maintaining an efficient staff rota.

To be responsible for prioritizing and ensuring all appointments are made for all modalities within the Radiology department and all bookings are completed within standard operating procedures and the RTT which includes liaising with nursing staff and bed managers when booking complex procedures and the admission of the patient is required.

Undertake continuous monitoring of capacity and demand, reporting significant changes and potential service detriment or improvement, and identify resource implications.

To relate and communicate with all patients and visitors in a sensitive and empathic manner. To assess the need for and use of appropriate level of tact when dealing with patients with an aggressive manner, cultural/language difficulties and disciplines.

To be responsible for the operational management and leadership of the clerical, administrative and secretarial staff within the Radiology department.

To be responsible for conducting first day induction interviews with all new clerical recruits, ensuring staff are informed of standards, policies and procedures.

To receive and allocate to a senior clerical officer, any student or new radiographer who is required to undertake basic clerical training.

Working for our organisation

Here at George Eliot our vision to 'excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Detailed job description and main responsibilities

Manage the appointment system effectively and ensure there is enough staffing capacity to fill all relevant administrative tasks by maintaining an efficient staff rota.

To be responsible for prioritizing and ensuring all appointments are made for all modalities within the Radiology department and all bookings are completed within standard operating procedures and the RTT which includes liaising with nursing staff and bed managers when booking complex procedures and the admission of the patient is required.

Undertake continuous monitoring of capacity and demand, reporting significant changes and potential service detriment or improvement, and identify resource implications.

To relate and communicate with all patients and visitors in a sensitive and empathic manner. To assess the need for and use of appropriate level of tact when dealing with patients with an aggressive manner, cultural/language difficulties and disciplines.

To be responsible for the operational management and leadership of the clerical, administrative and secretarial staff within the Radiology department.

To be responsible for conducting first day induction interviews with all new clerical recruits, ensuring staff are informed of standards, policies and procedures.

To receive and allocate to a senior clerical officer, any student or new radiographer who is required to undertake basic clerical training.

Please note that this list is not exhaustive, full details are in the attached job description.

Person specification

Experience and Knowledge

Essential criteria

• Experience of a senior administration position
• Experience of managing workload and ability to prioritise
• Evidence and/or experience of supervision training
• Decision making and problem solving skills

Desirable criteria

• Knowledge and understanding of national targets and initiatives relating to bookings
• Experience in RIS and PACS systems

Qualifications

Essential criteria

• Maths and English GCSE at grades C and above
• Educated to A level or equivalent.
• IT qualification or evidence of training/skill
• Able to minute take.

Desirable criteria

• Presentation skills

Skills and Abilities

Essential criteria

• Ability to use initiative and work unsupervised in a professional manner.
• Excellent interpersonal and communication skills
• Excellent IT skills
• Recruitment, selection and staff management skills
• Excellent written communication skills to a professional level
• Possess good organization, communication and telephone skills.
• Ability to organize, prioritise and delegate.
• Able to communicate confidently with different levels of personnel.

Please note:

George Eliot Hospital NHS Trust utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC where all subsequent information regarding your application will be generated. You will not be able to track the progress of your application or receive messages via the NHS Jobs website. Furthermore, as an employer, we will not be able to respond to any emails/messages sent to us via the NHS Jobs website.

By applying for this post you are consenting to George Eliot Hospital NHS Trust transferring the information contained in this application to its preferred applicant management system, TRAC.

The Job application data you provide will be used to assess your application for employment at GEH, to verify your information and conduct reference checks, and to communicate with you. If you accept employment with GEH, the information collected will become part of your employment record and will be used for employment purposes.

All information provided will be used for recruitment purposes only and processed in a lawful, fair and transparent manner.

Other:

The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment. As part of our safe recruitment practice, if appropriate for the role, it is a mandatory requirement for all newly appointed staff to complete a Disclosure and Barring Service application.

In response to NICE guidance and to support the reduction of health harm from tobacco, the Trust has a smoke-free site policy which applies to anyone on Trust sites. Staff who smoke will be supported to quit or not smoke whilst on Trust sites.

George Eliot Hospital NHS Trust is committed to creating and sustaining a positive and inclusive working environment for all our employees as they are at the heart of our patients journey. Our aim is to ensure that employees are equally valued, respected, empowered and included within an organisation that is representative of all members of the community. We define diversity as valuing everyone as an individual - taking pride in that we value employees, job applicants, students, volunteers, patients and visitors as people. This is reflected within our excel behaviours with a vision to create a workplace that represents a culture of kindness, joy and inclusion.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 608.3KB)
• Person Specification (PDF, 312.6KB)
• Functional Requirements (PDF, 664.5KB)