Quotation Team Manager
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About the Role
Base Location:Portsmouth/Havant - Penner Road
Salary: £44,195 - £50,611 and a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Office based
We are looking for a Quotation Team Manager to join our team!
As a Quotation Team Manager, you will ensure that the quotations delivered by the minor connections team are accurate, compliant and meet all standards and regulatory requirements across all four regions in The South of England (SEPD - Wessex, Thames Valley, South East, Ridgeway)
The Quotation Team Manager is responsible for the team who will carry out detailed quotation for the minor connection market.
You will maximise and improve the customer experience and their journey through their new connection.
Key responsibilities in this role will include:
- Responsible for the Minor Connections Quoters, assisting the quoters with daily prioritisation/workflow and instructions to ensure the most appropriate and cost-effective detailed design solutions.
- Responsible for managing the Time To Quote for each job and liaise with other departments for controlling late clock starts, re-quotes, market segment changes.
- Driving quality and productivity by managing the workload of the team and driving more accurate jobs by pro-actively reviewing incoming jobs before allocation and dealing with anomalies with the application team.
- Support internal stakeholders like the delivery team, customer experience team, advisors and complaints team throughout the life cycle of jobs, providing an escalation route while ensuring technical support from application to delivery job completion.
- Lead, motivate, and empower your team to deliver and achieve their full potential by actively encourage staff engagement, team building and the recognition of excellent performance.
What do I need?
To be considered for this role, we would love you to:
- Be educated to a City and Guilds Level in Electrical Engineering, or similar with extensive industry knowledge and/or relevant experience.
- Have great people management skills and a proven track record of leading, coaching and motivating teams.
- Have design experience in a closely regulated environment, preferably with experience in a quotation.
- Sound ability to understand and respond to KPI metrics of work output (Time to Quote and Broad Measure) with effective communication to the team and wider business.
- Be able to forecast and plan jobs with prioritisation while tightly managing KPIs.
About our Business
SSEN Distribution powers 3.9 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 4,200 highly skilled people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital for the future. We power communities to thrive today and create a net zero tomorrow. Why not join us and help power change, we're looking for great people who love working with others to achieve great results. You'll be empowered to make the right decisions for our customers and have the space to take accountability for the work you do. You'll be working as part of a bigger team, enabling net zero, so teamwork will be essential. As a part of our business, you become part of something bigger - an established company with a reputation for looking after our people, offering secure and rewarding roles where safety is our number one priority.
What's in it for you?
We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.
As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments you need during the application, assessment and upon joining SSE. Search for ' Inclusion & Diversity at SSE ' to find out more.
What happens now?
All applications should be made online, and I'll be back in touch after the vacancy closing date to let you know the outcome.
If you would like to discuss any working flexibly requirements or adjustments you may require throughout the recruitment and selection process, please contact Kim on 01738 344051 or kim.annink@sse.com
Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.
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