Quality Manager
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Detailed job description and main responsibilities
Key Job Responsibilities
Deputise for the Care Group Deputy Head of Quality to oversee the provision of information on quality indicators, identifying reasons and action being taken to address outlying metrics and share learning in relation to high performing metrics.
Oversee the provision and quality of reporting information in line with the trust quality governance reporting standards and schedules.
Provide accurate reports and appropriate escalation of key trends and outlying/below expected areas of concern across the quality agenda, with action being taken and additional support required to mitigate risks to Care Group and trust Leadership teams.
Support the Trust wide embedding of the Quality Strategy to align with Care Group objectives and help to deliver the quality standards expected by the CQC.
Alongside the Head of Quality and the Deputy Head of Quality, ensure appropriate representation of the Care Group on relevant trust wide quality groups (e.g. Patient Safety Group, Patient Experience and Engagement Group, Clinical Effectiveness Governance Group). Ensuring there is thorough and accurate information cascade from Trust wide Governance meetings back to the Care Group and to assign actions to key team members, monitoring them to completion within agreed timescales.
Contribute to the production of the Quality Account, seeking opportunities to innovate and improve on the existing format.
Take responsibility for enabling the effective functioning of the Care Group Governance Meetings ensuring that agenda reflects priorities, risks and regulatory requirements of the Care Group and its specialities.
Support the establishment of forums within the Care Group, Directorates and services which support ward to board assurance by enabling effective discussion, decision making and escalation of quality (patient safety, experience, Clinical Effectiveness and risk management).
Support the robust and regular communications programme for Quality and Safety to keep all Care Group staff informed of key trends, events, learning and data, as well as circulating learning from across the Trust.
Support the development of expertise in the use of Quality Improvement tools and techniques within the Care Group and clinical departments. Support teams to create a culture and environment which promotes quality improvement and learning within the organisation and improve patient outcomes.
Person specification
Application and interview
Essential criteria
- NMC registered Nurse
- Management qualification or equivalent experience of leading and developing individuals and teams
- Degree level qualification
Desirable criteria
- Evidence of completion of relevant risk management training
- Evidence of completion or working towards PSIRF required training i.e. Involving patients, families and staff in learning from patient safety incidents, Duty of Candour, Systems approach to patient safety incidents
Experience
Essential criteria
- Experience of working in the NHS, with experience of undertaking areas identified within the job description e.g. audit, patient safety, guidelines, complaints, risk, CQC work, claims.
Desirable criteria
- Experience in training and/or coaching and being open
Experience
Essential criteria
- Demonstrable knowledge and experience of critical appraisal skills / the ability to evaluate, triangulate and critically appraise information
Desirable criteria
- Experience of using quality improvement methodology to monitor and improve services
Planning & organisation
Essential criteria
- Ability to plan and organise a varying workload effectively to meet deadlines in the short and long term.
Desirable criteria
- A flexible approach to work with the ability to react accordingly to changing demands and work priorities
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Please submit your application form as soon as possible to avoid disappointment; we reserve the right to close vacancies prior to the published closing date if we receive a sufficient number of completed application forms.
Documents to download
- Band 7 Quality Manager (PDF, 640.3KB)
- B7 Quality Manager PS (PDF, 352.4KB)
- Mindful Employer (PDF, 242.5KB)
- Equality and Diversity (PDF, 122.3KB)
- Equal Opportunities (PDF, 57.4KB)
- Disability Confidence Scheme (PDF, 51.0KB)
- Rehabilitation of Ex Offenders (PDF, 106.0KB)