Quality Manager

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Fulfil your potential in hospitals that make history:

Charing Cross, Hammersmith, St Mary's, Queen Charlotte's & Chelsea and Western Eye.

With five world-renowned hospitals, Imperial College Healthcare NHS Trust is full of opportunity if you are looking to develop your healthcare career.

We are an NHS Trust of approximately 16,000 people, providing care for over a million and a half patients from north west London and beyond every year.

We have a rich heritage and an ambitious vision for the future of our patients and local communities.

With our partners, Imperial College London, and The Royal Marsden NHS Foundation Trust, we form Imperial College Academic Health Science Centre, one of 6 academic health science centres in the UK, working to ensure the rapid translation of research for better patient care and excellence in education.

We are proud of our heritage in innovation and we are early adopters of new insights in technologies, techniques and treatments for improving health.

Job overview

The Leslie Brent Laboratory, based at Hammersmith Hospital within Imperial College Healthcare NHS Trust, is a UKAS-accredited facility (Reg. No. 9280) specialising in Therapeutic Drug Monitoring (TDM). Operating within the Division of Medicine & Integrated Care, the laboratory supports the Renal & Transplant Directorate in general nephrology and a kidney and /or pancreas transplant programme.

Using LC-MS/MS technology, the laboratory delivers precise monitoring of immunosuppressive, immunomodulatory, and antifungal drugs. In addition to renal services, it supports adult and paediatric bone marrow and adult liver transplant programmes.

The department is seeking an experienced and motivated Quality Manager with strong knowledge of ISO15189:2022 and UKAS accreditation. The post holder will play a key role in maintaining compliance, leading audits, managing nonconformances, and driving continuous quality improvement.

Main duties of the job

• Ensure the QMS is fully embedded within laboratory operations, meeting ISO15189:2022 standards and supporting departmental objectives.
• Effectively manage and prioritise tasks to support the implementation and maintenance of the QMS.
• Develop an annual audit plan aligned with ISO15189:2022, and report findings to the Senior Management Team and Laboratory Director.
• Ensure all audit outcomes are thoroughly investigated, actioned, and closed within agreed timelines.
• Promptly investigate incidents (e.g., Datix reports), result errors, and service user complaints with the Laboratory Manager, identifying root causes and implementing corrective actions.
• Ensure preventive actions and process redesigns are carried out effectively to prevent recurrence and enhance service quality.
• Have knowledge of working in a clinical laboratory environment.
• Familiarise with and be knowledgeable in the use of Liquid Chromatography-Mass Spectrometry (LCMS).
• Train staff in QMS and their responsibilities within the QMS, ensuring understanding of ISO15189:2022 and UKAS standards.
• Provide training on audit processes to support internal audit delivery and promote a culture of quality.
• Oversee the department CPD programme and that CPD activities are appropriately recorded.
• Hold regular meetings with staff to review and support CPD ensuring alignment with professional standards.

Working for our organisation

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

Person specification

Education/ qualifications

Essential criteria

• HCPC Registered
• IBMS accredited honours degree in Biomedical Sciences or IBMS equivalent
• FIBMS or MSc in an appropriate science
• Quality Management qualification or working toward

Experience

Essential criteria

• Experience in the use of Quality Management Systems in a diagnostic laboratory
• Experience in using Q-Pulse at an advanced level
• Experience of using a LIMS system
• Experience of working as a Band 6 Healthcare Scientist (as a minimum)
• Experience in incident reporting, non-conformance and root cause analysis
• Experience in performing audits and managing findings
• Experience with writing and reviewing policies/SOPs
• Good knowledge of QMS, accreditation processes, and a good understanding of the ISO15489:2022 standards
• Proven involvement in UKAS assessments, including preparation, active participation during inspections, and post-assessment follow-up to address findings and maintain accreditation
• Experience of teaching and training staff
• Experience of validation/verification

Desirable criteria

• Experience of leading UKAS assessments
• Experience of working in a therapeutic drug monitoring laboratory
• Experience of managing staff
• Experience of operating specialist clinical laboratory equipment
• Experience of performing LIMS User Acceptance Testing
• Experience of using Q-Pulse CAPA and Assets modules

Skills/knowledge/ abilities

Essential criteria

• Intermediate Microsoft Office user and data analysis skills
• Excellent communication skills, both oral and written
• Time management and prioritisation skills
• Strong organisational and planning skills.
• Be methodical and have high attention to detail
• Be self-motivated and use initiative
• Good interpersonal skills
• Leadership skills with ability to motivate staff
• Work as part of a small team
• Knowledge of QMS, audit, CAPA and RCA processes
• Knowledge of IQA and EQA
• Knowledge and understanding of staff competency assessment
• Knowledge of organising audit schedules
• Ability to train and competency assess staff in QMS processes

Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

Documents to download

• JD (PDF, 772.5KB)
• FRF (PDF, 472.6KB)
• Our Strategy 2023-25 (PDF, 230.4KB)