Quality Manager

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Job Description

The Quality & Assurance team is responsible for the Heathrow Solutions' approach to Quality management, with a specific focus on driving quality implementation throughout the programme and project gateway processes, with scope across Heathrow as well as Heathrow's supply chain.

The Quality Manager is a pivotal role in continuing the transformation of the Heathrow Solutions' approach to quality management.

The Quality Manager will assist the Head of Quality & Assurance with the implementation of quality management principles, policies and requirements across the portfolio so that Heathrow gets right first-time performance, which supports the delivery and demonstration of capital efficiency in Heathrow's Capital Investment Portfolio.

The scope and complexity of Heathrow's strategic programmes means this role requires possession of strong leadership and high energy to inspire and work with the Programme & Projects team.

This role will be required to advise and influence a broad spectrum of colleagues across Heathrow, particularly Directors, Programme and Project Managers, and Quality Leads within the supply chain.

Responsibilities

• Having responsibility for the maintenance of Heathrow's Quality framework to support effective Quality Management across the portfolio and promoting awareness of this framework and providing guidance on its implementation. As well promoting the key benefits of a Quality approach, this framework must support the delivery and demonstration of Capital Efficiency.
• Implement an appropriate Quality regime to ensure the employer's requirements with respect to quality are applied consistently across Heathrow's Capital Investment Portfolio.
• Working with the Heathrow Portfolio Management Office (HPMO) leadership team and other senior stakeholders, such as Information Management and Safety leadership, to ensure that the Programme Governance Framework (PGF) and Heathrow Gateway Lifecycle (HGL) provide an efficient, intelligent and progressively assured lifecycle that is embedded across the portfolio.
• Through effective application of Quality practice, contribute to ensuring that Safety Performance across the business is optimised.
• Responsible for leading and supporting other Quality Managers, Assurance Managers, and support staff across the Quality & Assurance team.

Qualifications

• A Quality Management Professional with extensive practical experience in managing a Quality Management System gained in large complex environments.
• Strong relationship builder with ability to influence senior business leaders both internally and externally.
• Able to work with ambiguity, with strong resilience and determination to succeed in challenging business environment.
• Experience as a successful team leader and / or line manager.
• Ability to deliver in a difficult, complex and demanding business and ability to operate in complex environments.
• CQI Chartered status or CQI Practitioner working towards being Chartered.

Ideally, you'll have:

• Ideally ISO9001 Lead Auditor trained with several years experience implementing and managing a quality audit process
• Experience in engineering, operations and / or project and programme management experience is advantageous.

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Together, we're working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this - providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It's a collaborative environment, where you can rely on the support of the experts around you as you take on projects you'll both take pride in and feel passionate about.