Quality Improvement Project Manager

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

This is an exciting opportunity for a qualified improvement specialist to join a friendly, supportive and diverse team at WLFS.

The Quality Improvement Project Manager is responsible for the operational delivery of our Inpatient Flow Quality Improvement Programme, as well as a number of other diverse QI Projects that improve the lives of our service users, their carers and staff working with them.

The Improving Flow Quality Improvement Programme is a part of a wider initiative established by the North London Forensic Collaborative. NLFC is formed of five Mental Health Trusts; Barnet Enfield and Haringey Mental Health NHS Trust (lead provider), East London Foundation Trust, West London Trust, Central and North West London Foundation Trust, and North East London Foundation Trust.

Main duties of the job

The successful applicant will oversee the planning and delivery of the WLFS Improving Inpatient Flow Programme. The QI Project Manager will also be responsible for supporting teams in completing quality improvement initiatives generated by teams and the proactive identification of other quality improvement initiatives in the service, supporting staff to deliver high-quality, innovative care.

They will possess a sound understanding of quality improvement methodology and have experience of implementing successful change programmes, ideally within a mental health or forensic setting.

We are looking for an enthusiastic and resilient individual with sophisticated communication skills who is able to work collaboratively with a range of stakeholders, including senior managers, clinical staff and patients.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over £500m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Skills

Essential criteria

• Well-developed planning and organisational skills and ability to work under pressure to meet deadlines
• Ability to engage with stakeholders to promote the rationale for change and achieve buy in by creating shared goals
• Proven ability to build relationships across all levels
• Good facilitation skills with proven ability in leading projects to deliver positive outcomes where there may be significant resistance to change
• Able to manage competing demands and priorities in a changing, complex environment
• Flexible, adaptable and uses tact and diplomacy at all levels

Qualifications

Essential criteria

• Educated to masters level or equivalent relevant experience
• Recognised Project Management qualification or postgraduate qualification in quality improvement methodology or equivalent experience
• Evidence of continuous professional development

Desirable criteria

• Experience of working in forensic mental health services

Experience

Essential criteria

• Knowledge and experience of delivering programmes of change within a highly complex service environment
• Experience of supporting and / or leading projects which are recognised as successful
• Experience of communicating complex project information to managers at all levels and large groups
• Experience of managing and motivating a team (particularly where there is no direct line management)
• Evidence of building effective working relationships with MDTs
• Evidence of applying continuous improvement methodologies in a healthcare setting

Knowledge

Essential criteria

• Advanced knowledge of all MS Office applications (including Word, Excel, PowerPoint, Outlook, and where possible Project, and Visio)
• Able to analyse highly complex data, reports and interpret statistical data to draw conclusions.
• Ability to work collaboratively with team and wider Trust
• Ability to prepare and produce formal communications for a broad range of stakeholders as required

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Candidate Pack (DOCX, 632.8KB)