Quality Director

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Location: Alcester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 140 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We're now looking for a Quality Director to join our team in Alcester.

As the Quality Director, you will lead a premium quality strategy and function that delivers outstanding customer care and service. You will be the custodian of a 'quality care' culture, developing and implementing strategies that meet our customer requirements. You will ensure robust internal insight, transparent reporting, and drive service improvements through innovative actions.

Main Responsibilities

• Develop and deliver a market-leading premium quality strategy and plan
• Influence business-wide delivery of a 'quality care' culture through strong leadership and quality infrastructure
• Generate internal customer and carer insight to drive service improvements and minimise risk
• Ensure transparent reporting of safeguarding, complaints, and advocate whistleblowing
• Lead a high-performing quality team and provide broader business leadership
• Identify and escalate compliance issues, recommend corrective actions
• Develop and monitor a risk-based audit strategy, ensuring inspection readiness
• Act as the business DPO (Data Protection Officer)
• Ensure the quality strategy supports key commercial business objectives
• Monitor and apply external quality best practice

About You

To be successful in this role, you'll need:

• Extensive experience in a senior quality role in a care/healthcare setting
• Proven experience leading a quality function in a regulated environment
• Degree level qualification, or equivalent
• In-depth knowledge of quality systems and home care legislation
• Strong project management, analytical, and decision-making skills
• A passion for customer service and continuous improvement
• Excellent interpersonal and communication skills
• Digital and technology skills

Benefits

• Bonus scheme
• 25 days annual leave, rising to 27 after 2 years of service
• Blue Light Card offering discounts from businesses and services
• Access to our employee assistance programme
• Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce. All applications will be treated fairly in line with our Equality and Diversity Policy.