Quality Development Manager

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Location: Alcester

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation's most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We're now looking for a Quality Development Manager to join our team in Alcester.

In this role you will be responsible for driving the auditing and development plans of the Quality function. Spearhead quality initiatives and provide professional input into our care strategies to evolve and enhance the quality framework.

Main Responsibilities

• Analyse and identify trends through audit, regulators, customer and carer voice for our customer receiving care.
• Regularly identify and report on all root-cause insights impacting customers. Developing robust plans to improve and reduce any risk to our customers or carers delivering the care.
• Monitor and share external insights regarding regulatory changes and competitor best practice that can be adapted and utilised to improve quality.
• Lead and coach audit and insight Quality Teams on how to identify, prioritise and deliver quality improvement plans to support the delivery of outstanding care which exceeds the regulator and customer expectations.
• Support the Regional Leadership Team in implementing recommendations and related policies to deliver all internal and external compliance requirements

About You

To be successful in this role, you will bring experience in a senior QA position within the home care sector, with a solid understanding of the relevant regulations. You'll hold a Level 5 Diploma in Health and Social Care Management and possess comprehensive knowledge of quality assurance methodologies and standards. Strong organisational and leadership abilities, along with excellent attention to detail and a results-driven approach, will be key. With outstanding communication abilities, you'll be skilled at negotiation, influencing, and implementing change, fostering effective relationships both internally and externally. A commitment to high-quality, fair care delivery and a willingness to challenge to find better solutions complete the profile of the ideal candidate for this role.

Benefits

• Career progression opportunities
• 25 days annual leave
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Annual salary review
• £400 a month care allowance

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.