Quality Assurance Manager (Data Analysis)

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About us:

The King's community is dedicated to the service of society. King's Strategic Vision 2029 sets out our vision for the future, shaped around five priority areas: educate to inspire and improve; research to inform and innovate; serve to shape and transform; a civic university at the heart of London; and an international community that services the world.

Academic Regulations, Quality and Standards (ARQS) forms part of the Academic Quality division. We have a broad remit covering development and oversight of King's effective and impactful quality assurance framework, compliance, and governance support, through to regulatory and policy review and ensuring processes and systems are fit for purpose. Referencing the frameworks of external bodies such as the Office for Students (OFS) and the Quality Assurance Agency (QAA), we undertake a broad range of activities to meet both external requirements, such as supporting quality assurance reviews, and activities designed to meet King's needs, for example, programme reviews and programme approval processes.

The team works collaboratively across the institution, to improve the regulatory, policy and compliance environment at King's, and to support the ambitious aims of the universities strategies.

We are part of the Students & Education Directorate, a collection of wide-ranging professional services in place to support King's students and their education. As a directorate we manage the student lifecycle from application to graduation and beyond, to ensure a coherent and seamless student experience and effective administrative processes, working closely with King's faculties to do so.

About the role:

We are seeking to appoint a knowledgeable, experienced individual, with knowledge of analysing data to assist with enhancing existing curriculum. This individual must be comfortable in communicating their analysis to staff at all levels, via verbal and written means.

This is an exciting opportunity for candidates looking to develop their career in higher education, and who wish to utilise their skills and expertise in data analysis to help the College's understanding of its programme data and identify any gaps where data would be useful to have. This is an opportunity to grow your skills in quality assurance and communicating data analysis to staff.

We encourage applications from candidates who have experience from both within and outside of the Higher Education sector where they can demonstrate the skills needed to succeed in this role.

Key responsibilities of the post include, but not limited to:

• Using a number of different sources, produce summary reports on programme and module data to aid academic reflections of their programme and modules in various quality assurance mechanisms.
• Identify any gaps in data that would aid academic reflections, working with relevant teams across Students and Education Directorate and the University in developing these data sources.
• Review and summarise the University's award profile, aiding Faculty and University reflections of the data, highlighting where Faculties should concentrate their deliberations on.
• Assist with drafting the University's Degree Outcome Statement in relation to the University's award profile, highlighting findings of why the Univesity may be experiencing grade inflation.
• Assist in reviewing the OfS data dashboard relating to non-continuation rates, award and graduate outcomes, identifying programmes that may require further review.
• Assist in the Teaching Excellence Framework exercise by reviewing the data, identifying areas for further investigation.

*This is a full time post (35 Hours per week), and you will be offered a fixed term contract until 29th May 2026.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Relevant work experience and/or education: We think a wide range of different work and educational experiences could support you to be successful in this role. Relevant work experience might include work in quality assurance, or data analysis. Relevant educational experiences might include higher education in a related discipline, professional qualifications or other training
2. Excellent communication and interpersonal skills with the ability to influence, build and maintain good working relationships with a wide range of people at all levels of seniority.
3. Experience in the manipulation and analysis of data from multiple sources in a variety of formats.
4. Evidence of a capability to analyse and interpret large quantities of complex information with an exceptional eye to detail, for non-data specialists.
5. Ability to research and produce high quality written materials suitable for a range of different audiences.
6. Excellent IT, numeracy, and verbal communication skills, and experience managing priorities to meet tight deadlines.
7. Experience of proactively collaborating and networking with a range of teams to resolving complex cross-departmental problems.
8. Ability to interpret data sets and provide clear, concise explanations and advice to end users and customers.

Desirable criteria

• Commitment to continued professional development
• Student Information System experience e.g. SITs
• Experience of working in Higher Education in the UK
• An understanding and working knowledge of UK regulatory governance in the higher education sector
• Knowledge of PowerBI

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information:

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.