Quality Assurance Manager

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Detailed job description and main responsibilities

The post holder will be the Trust expert for the Local Risk Management System (Datix) and any other risk, safety or governance systems operated by the Trust's Quality Governance department. The role includes first line accountability for the effective implementation of new systems within the department; overseeing a schedule of routine upgrades; and the provision of support for divisional management teams to ensure staff understand and use the learning response systems effectively.

The post-holder will undertake significant data analysis using Datix and other governance system outputs to identify trends, clusters and risk / compliance issues, as well as playing a key role in establishing and maintaining systems for monitoring processes and improving data quality.

The role will include the project management of a range of key work streams that will help support the quality governance strategy within the Trust. This will include but is not limited to:

• Incident / investigation training
• Risk Register management training
• Data quality assurance, including data accuracy, timeliness and security
• Maintenance of external datasets (including LFPSE)
• Enabling routine and one-off system upgrades
• Engaging with external partner organisations to benchmark and define best practice
• Management of module support for patient experience, claims and audit
• Development of the mortality surveillance system and learning outputs
• Partnership working with external system providers and delivery of contractual requirements

Person specification

operational leadership, development and maintenance of the Local Risk Management System

Essential criteria

• Educated to degree level in statistical analysis or equivalent professional / specialist knowledge in risk, health, IT systems management
• Datix Certified Professional
• Project management qualification (PRINCE II) or substantial project management experience
• Comprehensive knowledge of Microsoft Office (PowerPoint/Excel/Teams) to support the analysis of data, present information and develop training programmes
• Collating / Evaluating evidence against predefined standards and maintaining effective monitoring systems to assess compliance

Desirable criteria

• Management / Leadership qualification
• Auditing customer / user feedback to develop and implement service improvements
• Demonstrable understanding of NHS regulatory and compliance frameworks
• Patient Safety Specialist training
• Delivering training / presentations to support risk & quality governance functions

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Quality Assurance Manager (PDF, 720.3KB)
• Functional Requirements (PDF, 596.1KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)