Quality and Compliance Manager

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Overview

Quality and Compliance Manager
Bristol, UK
£Competitive Salary + Benefits

Who are we?

We create world-class exhibitions and live events for clients all over the world. We typically

deliver 500+ events per year across 6 continents. Most of our team are based in Bristol and

North Devon. We also have offices in London, San Francisco and Singapore. We work with a range of B2B clients across most industry sectors, from leading brands through to Government departments, and our events include anything and everything, from conferences and exhibitions, through to product launches, brand activations and roadshows.

For a Full Job Description - Quality and Compliance Manager JD v1 Sep 24.

Role

The role:

Sitting within the Business Operations Team reporting to our Business Operations Director, and working closely with all teams, from an Event Director, Commercial Director to Facilities

Manager, we are seeking a talented Quality and Compliance Manager to join our team!

You will be the go-to person for quality, compliance and governance. You will implement and manage procedures, audits, checks and controls to ensure we're sufficiently robust in areas that deliver for our clients, while managing and mitigating risk.

You will be responsible for strong stakeholder management with our suppliers, ensuring supplier compliance with our Supply Chain Management Framework, proportionate onboarding on suppliers including due diligence and measuring adherence to our sustainability and environmental requirements.

You will manage our processes in line with our ISO accreditations and GDPR obligations and procedures, working with teams to address their skill gaps and needs. You will be responsible for the management of client contractual obligations; map out requirements and ensure we comply with responsibilities.

Key responsibilities:

• Ensure that the company operates in line with our three current ISO standards (ISO 9001, ISO 14001 and ISO 20121), ensuring consistency in business processes / procedures.
• Manage current implemented GDPR procedures (SAR requests, data retention, data asset register) and support teams where needed; including conducting checks and audits on data deletion.
• Responsible for the management of client contractual obligations; mapping out requirements upon winning and ensure delivery teams understand and comply with responsibilities, including data management.
• Develop and implement frameworks to monitor progress against contractual KPIs; develop reports for the Commercial Director and Managing Director.
• Responsible for the management and implementation of the existing business-wide Supply Chain Management Framework, overseeing due diligence, implementation and management of audits and quality controls. Putting in place Quality and Compliance Improvement Plans where needed.

The person we are looking for:

• Previous experience in a similar role.
• Experience of the events industry is preferred, but not essential.
• Passionate about driving and championing continuous improvement, process and efficiencies and takes pride in delivering the very best work.
• Ability to manage several tasks simultaneously and maintain excellent attention to detail.
• Effective communicator with strong interpersonal skills with the ability to build rapport with a range of people of all levels, including suppliers and internal colleagues.
• Great at developing frameworks, policies, procedures and understanding how to implement and mobilise those across the business.
• Highly organised, taking a pragmatic approach and being able to see the bigger picture whilst drilling the detail.
• Brilliant leadership skills and comfortable with having hard conversations.
• Great writing and administrative skills, with high competency in Microsoft Office - Excel, Outlook, Word, PowerPoint.

If this sounds like something for you apply today!

Benefits

What we offer

For starters, you get 25 days holiday, which goes up to 29 after 2 years. There's a company pension scheme, cycle to work scheme, and an extensive employee discount scheme that will save you money on everything from gym memberships to eating out.

We play hard. We throw awesome seasonal staff socials, finish early on Fridays in the summer, and we close down every year between Christmas and New Year.

We'll look out for your wellbeing. There's a medical plan that pays cashback on your dental treatment, glasses, physio and things like that; plus, it features an employee assist programme with a 24hr GP hotline and wellbeing support service. And if you refer a friend to come and work for us, we'll pay you a finder's fee.

The serious stuff

We take the serious stuff seriously. You'll be given access to the learning and development you need to grow and progress. And we have clear codes of conduct and policies on issues like equality, diversity & inclusion, and sustainability.

We are proud to be a Disability Confident Committed (Level 1) Employer. As a Disability Confident Committed Employer we have committed to; ensure our recruitment process is inclusive and accessible, communicating and promoting vacancies, offering an interview to disabled people who meet the minimum criteria for the job and anticipating and providing reasonable adjustments as required.