Qualitative Insights & Engagement Manager

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Detailed job description and main responsibilities

• Support the Senior Qualitative Insights and Engagement Manager to implement ICHP's overall strategic approach to qualitative insights and engagement in line with business objectives.
• Contribute to the day-to-day planning and delivery of a high-quality qualitative insights and engagement programme.
• Support the delivery of our growing deliberation and engagement portfolio, through interviews, workshop planning and stimulus design.
• Independently lead on planning and delivering qualitative activities to support member as well as client-facing work. For example, depth interviews and focus groups with a wide range of stakeholders.
• Collate findings from qualitative activities and synthesise these to create accessible and actionable insights.
• Working closely with colleagues across ICHP to ensure an aligned approach to projects.
• Sharing subject matter expertise with colleagues through leading internal teaching sessions and regularly acting as an expert advisor for colleagues and stakeholders.
• Develop and maintain relationships with professional bodies and networks, charities, advocacy groups, patient and public networks and leads across North West London and elsewhere.
• Represent ICHP in regional and national engagement and involvement networks as necessary.
• Use project management skills to ensure we deliver tangible outcomes and use a variety of methodologies to measure them.
• Ensure client work is co-ordinated with other parts of ICHP to provide a seamless, integrated experience.

Person specification

Essential criteria

Essential criteria

• Demonstrable commitment to the organisation's values which are Impact, Quality, Courage and Collaboration
• Works across boundaries, looks for collective success, listens, involves, respects and learns from the contribution of others.
• Self-awareness in terms of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
• Ability to work autonomously without supervision, making decisions or requesting management support as appropriate.
• Exceptional communication skills for delivering key messages to a range of stakeholders both internal and external, some at a senior level
• Ability to design and deliver creative and engaging workshop content/activities
• Confident facilitator
• Knowledge of engagement and involvement methodologies (or social research methodologies) and experience of putting these into practice
• Confidence coaching others around how to embed engagement into their project plans
• Evidence of planning and delivering projects, initiatives or services, some of which might be multi-stranded on time

Important

• The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
• If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Qualitative Insights and Engagement Manager (PDF, 232.9KB)
• Functional Requirements (PDF, 371.1KB)
• Guidance for applicants (PDF, 85.4KB)
• Policy Statement (PDF, 144.5KB)
• Staff Benefits and Wellbeing (PDF, 196.5KB)
• Recruitment Pack (PDF, 2.8MB)