Purchase to Pay Operations Manager

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Purchase to Pay Operations Manager
Hybrid: Attached to Hook, RG27 9UY
Full Time, Permanent
Band 2

Here at Serco, we're looking for a Purchase to Pay (P2P) Operations Manager who truly understands P2P operations - someone who can lead and inspire both onshore and offshore teams, manage complex service delivery through a BPO partner, and drive continuous improvement across a global landscape.

This is not just an operations role - it's a people leadership role. You'll need strong people management skills, with the ability to support and motivate teams across multiple regions and time zones. You'll be working with a wide variety of stakeholders, so excellent communication, emotional intelligence, and relationship-building skills are essential. Whether it's guiding your direct reports, influencing a BPO partner, or collaborating across procurement and finance teams, you'll bring a calm, credible, and approachable leadership style.

This role is a critical part of our MyFinance Shared Services team, overseeing end-to-end P2P operations across the UK, Europe, Middle East, and ASPAC.

As part of this you'll:

• Lead day-to-day P2P operations delivered by both internal teams and an offshore BPO provider
• Act as the onshore escalation point for operational issues, ensuring timely and effective resolution
• Manage and develop three direct reports: P2P Manager, Pcard Manager, and Buying Support Team Leader
• Oversee Pcard processes including card administration, compliance, and reporting
• Drive standardisation and continuous improvement of P2P processes across all supported regions
• Monitor BPO performance against SLAs and KPIs, holding them accountable and enabling success
• Ensure strong financial controls and audit readiness, including year-end support and internal audit actions
• Collaborate with Procurement, Finance Business Partners, and the P2P Projects team on change initiatives, acquisitions, and system implementations
• Champion training, documentation, and adherence to global standards, while balancing regional differences
• Lead with integrity, building trust and collaboration across a wide stakeholder group, both internally and externally

What you'll need to do the role:

• Deep P2P operational experience, ideally gained in a global shared services environment
• Strong working knowledge of SAP (must understand the full P2P landscape in SAP)
• Proven experience managing offshore BPO partnerships
• A pragmatic, hands-on mindset - comfortable stepping in when needed, not just delegating
• A track record of leading high-performing teams and managing across different geographies
• Exceptional people skills - credible, approachable, and able to influence stakeholders at all levels
• A continuous improvement mindset - always looking for ways to make processes better
• Experience navigating complexity and driving change in a pressured and fluid environment

What we offer:

• Company car / £4200 cash alternative
• Private healthcare
• Bonus scheme of 10% on target and 20% exceeding targets
• Flexible working considered
• Pension - 6%
• Employee Assistance Programme
• Chance to contribute to innovation in the public services
• A company passionate about diversity and inclusion

All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.