Proposition Manager - Digital Wallet

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Job Description

We're at our best when we're close to customers, and for many of us at M&S, that means working in store every day.

To stay close to customers, we expect our support teams to come into the office three days a week. We think that learning comes from working alongside each other, and that spending time with our teams makes us more creative and connected. It also means we can solve problems as soon as they arise, build trust, and get closer to our colleagues.

What's in it for you

Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values.

Here are some of the benefits we offer that make working for M&S just that little bit more special...

• 20% colleague discount across all M&S products and many of our third party branded products for you and one member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days.
• We have discretionary bonus schemes depending on your role and our business performance.
• Get cover for twice your salary up to age 70 (double with our Pension Plan).
• We'll help you save through our Pension Savings Plan, Share Buy and Sharesave schemes.
• Save on everyday costs through discounts and offers and get access to great health benefits.
• Bike/accessory hire with Cycle to Work and save on tax and national insurance.
• Buy the latest technology with interest-free financing directly from your salary.
• Get access to resources to support your wellbeing, including a free virtual GP service.
• Support your favourite charities by donating through your pay or volunteering for them.
• Industry-leading maternity, paternity, adoption and neo-natal policies, providing support and flexibility for you and your family.

What you'll do

Your key accountabilities will include

• Lead the Digital Wallet strategy, working across M&S to find opportunities to utilise our payment acceptance technology to drive our primary metrics - customer engagement, customer sentiment, value for the business and operational effectiveness
• Give focus to customer sentiment and gain a rich understanding of our existing and prospective base through research and insight
• Ensure commercial viability of the proposition
• Work with the wider payment team and product teams to ensure close integration between the stored value proposition and Digital Wallet
• Work with technology and product colleagues to understand the feasibility of new features and the effort involved in delivery and create a compelling, frictionless customer experience

Who you are

Your skills and experience will include

• An understanding of payment acceptance for retailers including container wallets, tokenisation and 3DS
• Digital wallet experience, ideally in the open loop stored value space
• Networking and strong relationship management skills with an ability to influence and negotiate
• Experience developing and launching new business propositions in a digital environment
• Strong commercial and operational competence backed up by strong analytical and problem-solving skills

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

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