Property Manager - Building Manager

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Property Manager - Building Manager

Department: Site - Office Buildings

Employment Type: Full Time

Location: London Bridge City (Site)

Compensation: GBP 50,000 - GBP 55,000 / year

Description

MAPP is the UK's leading specialist in commercial property and asset management, with over GBP 30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.

MAPP believes that property management can be a force for good. That's why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.

Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don't satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.

At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We're proud of our progress so far, but we're constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.

Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.

This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character - that is what makes us MAPP people. If that is you, we would love to meet you!

Title, Team and Role Summary

Title : Property Manager - Building Manager
Team : London Bridge City

Who Does This Role Report Into? Operations Director

Role Summary / Purpose and ScopeThis is an incredible opportunity to work in one of London's most iconic business and lifestyle destinations, welcoming millions of visitors annually and working within a dynamic team in a fast-paced environment.

This role is responsible for the delivery of building management services at this prestigious property, which overlooks this high profile estate. They will support the Operations Director in delivering first-class property management as a part of the Estateteam. The role will lead on various administrative duties, service charge management and reporting, specific projects, service partner management, helping to deliver the Estate strategic vision.

The role is ideally suited to someone with initiative, drive and exceptional organisational skills, attention to detail and excellent written and verbal skills. The role presents a great opportunity to manage a property as a part of a portfolio team.

The Property Manager will work closely with the Operations Director, MAPP and management teams to ensure the joint PMA scope is delivered to the highest possible standard.

Skills, Knowledge and Values

Skills (People & Technical)

• Customer Experience:
• To develop excellent relationships with the owners, reporting to them on all aspects of the management and status of the property through regular formal written reports and meetings in addition to ad-hoc informal communication as required.
• Establish and implement the property delivery plan in support of the LBC strategy with a view to providing a high standard of customer service that enhances the customer experience and develops a property partnership community, embedding responsibility in all decision making.
• Regularly meet with occupier representatives to fully understand their wants and needs within the property and communicate that sentiment to the owners.
• Manage the on-site service partner teams to ensure optimal customer satisfaction and reduce impact when service interruptions occur.
• Liaise with the Operations Director and Communications & Community Manager to undertake periodic customer feedback sessions and respond to occupier feedback with a view to achieving positive outcomes and consistent high levels of customer satisfaction.
• Operations:
• Build, lead, develop and inspire the team (both directly employed and contracted) to deliver the highest standards of service.
• Provide first-line, day-to-day management for the Assistant Property Manager.
• Undertake performance management reviews and action any training or development required
• Working with the Operations Director and MAPP management colleagues to ensure the PMA scope is delivered and all SLAs and KPIs are met to deliver service excellence throughout all areas of on-site operations.
• To be responsible for the implementation of agreed best practice in accordance with MAPPs' policies and procedures in the following areas:
• service charge financial management;
• information sharing/communications;
• procurement; operations;
• risk and safety reporting;
• repair & maintenance;
• ESG;
• customer experience;
• team training and development
• Ensuring customer service delivery, standardised systems and procedures, standard documents and templates, maintain an audit ready stance, reduction of risk, consistent high standards of service delivery (and measurement) and improved reporting to occupiers and the owners
• Inform the owners of any occupier matters including monitoring occupiers' compliance with lease obligations and covenants
• With MAPP property management accounts team, ensure the financial management of properties and the estate through the preparation of service charge budgets, the monitoring of agreed budgets including the owners' business improvement programme (BIPs), formal quarterly variance reporting and service charge reconciliations, including non-recoverable budgets.
• Ensure that the building insurers are alerted to potential claims and investigate and provide all documented support to accident and insurance investigations
• Understand the principal terms of occupier leases as they affect the property management of the building and the owners' obligations to provide services including clarity on the extent of the common areas
• Ensure that the procurement of all supplies and services at the property is undertaken in accordance with the terms of the PMA and MAPP Supply Chain procurement policies to ensure the highest standards and responsible practice
• Implement data collation services, technology and equipment to support your site including environmental management plans, invoice management and approval, risk management systems and utility metre readings
• Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements
• Further information in the Role Profile

Values & Behaviour

• Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable
• Self Management including showing initiative, being proactive and meeting deadlines
• Embracing Change including Technology
• Engaging with the Big Picture
• Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally
• Achieving Results and Prioritise Work including attention to delivery to all stakeholders
• Innovative Solutions and Problem Solving
• Developing Self and Others and willing to Learn
• Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders.
• Strong written and verbal communications including report writing

Experience and Salary

Level of Experience / Certifications:
Essential skills:

• Possess excellent verbal and written communication skills.
• Demonstrable experience in client and customer engagement.
• Technically competent with a good knowledge of Microsoft Office 365.
• Experience in contract management and managing KPIs.
• Service charge budget management and reporting.

Desirable:

• IOSH or NEBOSH qualified
• Interest in sustainability.
• Flexible working patterns, including some evenings and weekends.
• Good understanding of property management principles and current industry trends. Knowledge of building services maintenance operations.

Working Hours: 9am - 5.30pm Monday -Friday
Salary Range (Based on Experience)
GBP 50,000 to GBP 55,000 per annum, depending on experience.