Property Manager

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

At Bruntwood, we're committed to offering more than just outstanding office, coworking, retail and lab spaces. Everything we do is tied into our vision of building vibrant communities, whilst providing businesses with the support and expertise they need to grow. We're commercial property specialists operating across the UK.

Bruntwood own, develop, manage and maintain properties across England. Our focus is on 'Creating Thriving Cities' which is evident across our website, so have a look to gain more of a perspective on what we do, and how we operate.

The Property Manager looks after Centurion House , Blackfriars House , King's House and The Alberton , located in Manchester City Centre. You will be working with and managing a team of one Customer Community Coordinator, a Facilities Team Leader, overseeing a team of Hosts and Facilities Team Members. So Leadership skills and previous Customer Operations Management/Property Management experience will be important for this role.

Job purpose:

As Property Manager you are a flexible and innovative thinker who will create an environment that fosters a sense of community, purpose and connection for customers and their surroundings. Your focus will be equally divided between customer and building needs, delivering a frictionless, personalised service through our customer facing and facilities team.

What we're looking for in a nutshell:

We are keen to see applications from candidates who are relentlessly customer-focused and passionate about providing exceptional service. Ideal applicants will have experience in Facilities Management, a solid understanding of health and safety compliance, and prior exposure to building management, life safety systems, and risk logging. We're looking for individuals who bring hands-on experience managing building portfolios that align with business objectives and demonstrate a keen eye for detail. You'll be capable of influencing the broader team to elevate the standards across your assigned building group, while also working strategically to empower and guide your team to deliver on a shared vision.

Candidates should be well-versed in risk management, able to identify issues and find collaborative solutions, with an analytical mindset that allows them to transform data into insights to meet customer needs proactively. A natural leader and coach, you'll take ownership of challenges, drive resolutions, and be committed to developing your team's potential. Interpersonal and communication skills are essential, as is a talent for adapting in fast-paced environments to support our community-focused initiatives and ensure lasting impact.

You can find more information about the day to day of the role and what we're looking for by downloading the full job description on the bottom of our website.

What you do:

• You will be fully accountable for our customers experience across a number of buildings
• You will develop meaningful relationships with your customers, so that we can offer personalised solutions for their needs and deliver exceptional customer experience.
• Working closely with the Facilities Team Leader to manage and sometimes lead on Facilities Management projects on site.
• Develop a one team approach with support teams - Community, Technical, Risk and Asset Management to ensure we have a consistent and collaborative approach to getting things done.
• Link into the contract management team, feeding in on contract performance. Find innovative ways to streamline and enhance service delivery, while keeping an eye on the bottom line.
• Work closely alongside our central teams to create spaces and services that allow our customers to grow and flourish.
• Take a high-level of personal accountability for the customer journey, ensuring that we make things simple and reduce hassle so our customers can focus on what really matters.
• You will lead a small team of Facilities Team Members and Hosts
• Coach, develop and mentor your team so that they fully embrace their role in creating a vibrant, purposeful customer experience and connected community.
• Ensure your team lives by our Service Mission values daily.
• Be part of the 'On Call' rota, where for a week at a time, you will be the first point of call for any urgent queries outside of working hours in regards to the Birmingham building portfolio.

We really believe that if you're brilliant to work with, you deserve brilliant things in return:

• 28 days holiday plus you get your Birthday off work - and if that's not enough you can also buy & sell holidays too
• 24 hours a year volunteer time - there are endless opportunities for you to get involved in supporting the causes that matter most to you
• Sabbatical of up to 12 months so you can take a career break after five years with us
• Healthcare cash plan for all colleagues, so you can claim back medical expenses like optical, dentist & physiotherapy. We also offer private healthcare cover on an opt in basis too
• Life assurance cover for all colleagues
• Up to 8% matched pension scheme
• Discounts & cashback at leading retailers
• Enhanced maternity - 26 weeks fully paid leave
• Interest free learning loans to help you develop new skills

In addition to what to expect within the role and your benefits, it's good to know that you'll be working for a business that gives back - The Oglesby Charitable Trust has donated more than £25m since it started out in 2001. Supporting charities across Arts and Culture, Education, Environment, Medical Research and Social & Health Inequality.

Our ambition is to make Bruntwood a truly diverse and inclusive place to work, reflective of the communities we live and work in. To help us to achieve this we encourage applications from ethnic minorities, disabled people, and those who are neurodiverse. Join us and you'll be part of our journey to creating something even better, for our customers and ourselves.

* Please note the job description attached to our website application form is titled 'Customer Operations Manager' which is the official title as part of our internal structure