Property Data and Systems Manager

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Job Description

Please note this is a 12 month FTC.

Heathrow is the most efficient two-runway airport in the world, one of the largest employment sites in the UK and consistently has the best passenger service quality scores of any major European hub airport. The effective use of our limited real estate footprint ("space") is paramount to our ability to be efficient, support our colleagues and deliver excellent customer service for passengers.

We are recruiting for an individual to support the Senior Data Insights and Systems Manager to develop and maintain the Customer Property system and support the Customer Property Team. Enabling accurate reporting and invoicing or our customers.

The individual will contribute to the guardianship of space at Heathrow, ensuring data accuracy to enable interfaces between the property management system and GIS Space Manager system.

Responsibilities

• Leading the administration of the Property Manager System, inputting and processing data, data governance, delivering system enhancements, managing users and importantly be the systems expert to assist users and deliver training.
• Supporting the audit of Property agreements across the estate, comparing data within the Property Manager System to our GIS mapping software, and ensuring up to date documentation is available on SharePoint for the team.
• Enabling accurate KPI and geographic reporting, reviewing legal documents to capture specific data points to identify and enable future enhancements.
• Champion process improvement for our processes and data, ensuring data in our systems is accurate and reporting is available.
• Progress any systems issues, ensuring they are properly tracked and resolved. Any new system requirements managed and delivered.

Qualifications

• Experience of data analysis and process engineering gained from working in a similar role.
• Proven ability of excellent organisation skills with an eye for detail evidenced through experience in data entry.
• Ability to deliver data insights to support decision making.

Ideally, you'll also have:

• Knowledge of existing property systems.
• Experience working within a property team.
• Knowledge of Heathrow Airport and existing governance.

#LI-Hybrid

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.