Property Asset Manager

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Job Description

As Europe's biggest airport and the UK's only hub, Heathrow also rents out 1.4m sqm of space to over 280 tenants - earning over £147m p.a. Managing the property portfolio well is essential for our airports' operation, as our customers (internal and external) depend on the availability and quality of our accommodation. You will join a high-performing team that manages our extensive terminal and central terminal area Property assets including office accommodation, desks, airport lounges. It will expose you to a diverse range of tenants across a varied mixed-use portfolio in a complex operational and commercial environment that presents competing internal and external demands for space.

Responsibilities

• Building relationships with customers in terminal-based assets, respond to their needs and enforce contracts where necessary.

• Enhancing the income and long-term value of the terminal estate through active asset and estate management activity, including refurbishment.

• Undertaking and oversee the whole process of lettings, lease renewals, rent reviews and other asset management activities.

• Financial and H&S reporting on the terminal estate performance.

• Managing the relationship with key terminal space stakeholders such as our Operational, Engineering, Baggage and Retail teams.

• Leading on critical terminal improvement projects to ensure property actions are captured and responded to accordingly.

• Working with internal and external stakeholders to ensure the safety and compliance of the Property estate.

• Working with Heathrow Engineering and third-party contractors to ensure the upkeep of the estate.

• Undertaking rent reviews, lease renewals.

• Agreeing new lettings from heads of terms through to lease/licence completion.

• Identifying new opportunities to add value.

• Working with multi-disciplinary project teams representing property for capital works/other projects.

• Working with Heathrow & External Legal on process of negotiation, renewals and contract enforcement.

• Heathrow Finance on monthly finance reporting and billing queries.

Qualifications

• MRICS/AssocRICS preferred with experience in a commercial landlord-tenant environment.

• Good knowledge of all commercial landlord-tenant legislation

• Excellent client management skills

• Excellent time management skills & ability to work on multiple projects.

• Good financial numeracy and experience of setting and managing complex budgets.

• A strong understanding of operational estates, contractual procedures, health and safety and experience of working with multi-disciplinary technical teams.

#LI-Hybrid

About Us

There's something so special about working at the world's most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you'll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we're working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there's no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we'll support you to be at your best inside and outside work. And of course, we'll provide varied learning and development opportunities too. Here you'll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You'll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow's Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger - not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With four diversity networks, we champion inclusivity and celebrate individuality.

About the Team

Heathrow is a city within a city. And there's no place like it when it comes to the scale of our ambitions. You'll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.

We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we're also passionate about delivering the best possible passenger experience. You'll help us to get the balance right - not least so we can continue investing in an airport that leads the world.