Project Manager, Workplace Services, 12-month FTC/Secondment

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Job description

Connect to your Industry

The Programme Management Office function is accountable for the design, planning, management, execution and financial control of the Workplace Services capital programme and other functional projects. This includes managing change requirements and operational communications. The Programme Management Office (PMO) is responsible for defining and maintaining project management standards within Workplace Services, and for developing Quality and Assurance strategies to ensure appropriate governance across all projects. The team is collectively responsible for circa £10-15m of annual spend on capital projects to improve the operational efficiency of Deloitte offices. The team also support the Real Estate team on new real estate projects from start to finish across various RIBA stages as an SME to ensure new spaces are designed for seamless operations and maintenance by Workplace Services.

Connect to your career at Deloitte

Deloitte drives progress. Using our vast range of expertise, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.

What brings us all together at Deloitte? It's how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other , foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most .

Connect to your opportunity

Success in this role will be demonstrated by the successful delivery of projects on time, within budget, and to agreed objectives, contributing to the enhancement and maintenance of Deloitte's real estate portfolio. This will be achieved through proactive project management, strong stakeholder management, and a focus on driving value and innovation. The project manager will be expected to manage end to end delivery of individual capital projects with a budget of circa £2m and deliver an annual spend of circa £5m across various projects.

This role requires a highly specialised project management SME with demonstrable experience in construction delivery within a corporate real estate/ FM environment. The scope demands deep technical competence across end-to-end project lifecycle (design through to handover), RIBA stage governance, CDM regulations, MEP coordination, and refurbishment delivery in a live operational environment. Experience in managing large scale catering/ F&B projects will be highly advantageous. The candidate must be a commercially astute individual with excellent stakeholder management skills and a proven ability to drive value. The role will include some elements of travel across the estate.

Responsibilities

Project Management:

• Coordinates Workplace Services support to Real Estate project activity for projects e.g. acquisitions and disposals.
• Represents Workplace Services operational interests in support of the creation of new offices and completes site surveys as required.
• Develops high-quality business cases and propositions.
• Ensures Workplace Services standards are included in the scope of all projects.
• Ensures that change impacts are assessed and detailed change management plans are implemented.
• Ensures effective management and monitoring of health and safety, identifying, eliminating, or controlling foreseeable risks.
• Works with all parties to ensure project deliverables comply with statutory and legal requirements.
• Works with internal and external teams to ensure successful execution of project deliverables.
• Identifies and monitors project risks and issues via a risk register and escalates as appropriate.
• Supports effective governance and decision-making.
• Ensures all due diligence is conducted and industry best practice process followed for practical completion and handover such as asset verification, witness testing, H&S files, O&M manuals completion.
• Leads operational readiness and prepare the site for go-live.
• Ensures a process is in place to manage warranties and is clearly communicated.
• Acts as the Workplace Services owner for defects and snagging.
• Supports any additional tasks as assigned by Workplace Programme Management leadership.

Stakeholder Management:

• Proactively keeps leadership informed on critical project updates and seeks intervention where needed to manage risks.
• Identifies, manages, and nurtures stakeholder relationships, including internal and external vendor relationships.
• Collaborates with subject matter experts across various teams (e.g., technology, real estate, operations, sustainability) to identify and manage project dependencies.
• Liaises with key Workplace Services & Real Estate (WS&RE) stakeholders at project inception to ensure appropriate sign-off.
• Liaises with the Change and Engagement Lead and Project Managers to ensure a full communication strategy is in place.
• Liaises with the Moves Manager and wider stakeholders in relation to office moves.

Financial Management:

• Demonstrates value for money for Deloitte as part of the business case and sourcing strategy.
• Documents and challenges third-party vendors effectively to manage the financial impact of scope changes.
• Contributes to the development of the capital plan for the estate.

Commercial Acumen:

• Demonstrates strong commercial awareness and negotiation skills.
• Identifies opportunities for cost savings and efficiency improvements.
• Challenges existing processes and proposes innovative solutions.

Communication & Collaboration:

• Collaborates effectively with Change and Communications team.

Connect to your skills and professional experience

Essentials:

Technical Experience

• Proven experience in project management, ideally within a corporate real estate environment in relevant disciplines (e.g., construction, fit-out, engineering).
• Strong negotiation skills and commercial acumen to write quality business cases and demonstrate value for money.
• Ability to drive projects and deliver to agreed time, scope, and quality
• Excellent IT skills (MS Excel, PowerPoint, and MS Project skills).

Personal Qualities/Attributes

• Self-motivated/self-starter and ability to work independently.
• Ability to challenge effectively and have difficult conversations.
• Excellent stakeholder management and communication skills (written and verbal).
• Highly organised and detail-oriented, with proven ability to manage multiple projects.
• Adaptable, resilient, and thrives in a fast-paced environment.

Education / Qualifications

• Thorough understanding of CDM (Construction Design and Management Regulations 2015)
• Health and safety qualification (e.g., IOSH/ NEBOSH)
• Professional project management qualification such as PRINCE2 Practitioner, or Project Management Professional (PMP), or APM Registered Project Professional (RPP) qualification.

Desirables:

• Experience using Monday.com as a project management tool
• Membership of relevant professional bodies e.g., Royal Institution of Chartered Surveyors (RICS), British Institute of Facilities Management (BIFM)
• Bachelor's degree (or equivalent) in a relevant field (e.g., Construction Management, Engineering, Facilities Management).

Connect to your business - Enabling Functions

Collaboration is central to everything we do at Deloitte. From IT to HR, marketing and more, our teams help to support the wider business in everything they do. Bringing your individual skills and specialist knowledge, you can make a far-reaching impact. Come join us.

Central business services

We deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions to facilities management, and more - together we are a true enabler for better business.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints (e.g., in relation to any financial interests and employment relationships). This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm, and also prohibitions on certain employment relationships (e.g., you are not permitted to hold a secondary employment role with SEC audit clients of the firm whilst being employed by the firm). The recruitment team will provide further details as you progress through the recruitment process, or you can contact the Independence team upon request.

Connect with your colleagues

"I love the diversity in the projects that I'm involved in and the opportunity to work with and learn from lots of talented people." - David Jones, Enabling Functions

Our hybrid working policy

You'll be based in London with hybrid working.

At Deloitte we understand the importance of balancing your career alongside your home life. That's why we'll support you to work flexibly through our hybrid working policy. Depending on the requirements of your role, you'll have the opportunity to work in your local office, virtual collaboration spaces, client sites and remotely. You'll get the chance to meet face to face when needed, while you collaborate and learn from colleagues, share your experiences, and build the relationships that will fuel your career and prioritise your wellbeing. Please check with your recruiter for the specific working requirements that may apply for your role.

Our commitment to you

Making an impact is more than just what we do: it's why we're here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective and personality. So we're nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we'll take your wellbeing seriously, too. Because it's only when you're comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we'll make sure it never stops growing. Whether it's from the complex work you do, or the people you collaborate with, you'll learn every day. Through world-class development, you'll gain invaluable technical and personal skills. Whatever your level, you'll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you'll experience a purpose you can believe in and an impact you can see. You'll be free to bring your true self to work every day. And you'll never stop growing, whatever your level.

Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers

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