Project Manager, Success - UK

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This is an exciting time for Patients Know Best. We're changing the future of healthcare and helping people improve the way they manage their health. Patients Know Best customers cover 30% of the UK population and we have 4.3m registered users in the UK. Patients Know Best was the first PHR to be integrated into the NHS App and 13 of England's 42 regions use PKB in the NHS App.

What makes us a different employer?

• Everyone who works at PKB is here to make a positive impact in the world
• we are a fully distributed team, everyone is working remotely and we've always worked this way.
• We are committed to creating a greener world
• We have held B-Corp Social Enterprise status since 2015

If you haven't already, find out more about PKB - our service makes life better for millions of patients, healthcare professionals and carers.
Diversity drives Innovation - we look forward to receiving your application whatever your background. Come and join us on our inspiring journey

We are looking for a talented UK based Project Manager to join the team. The successful candidate will work within the Customer Success Team. The role is based from home and will require some travel.

Closing Date - Thursday 12 September. Please note we may review applications before the closing date.

The successful individual will have responsibility for:

1. Project Managing Patients Know Best deployments.
2. Working with all internal and external project stakeholders across all work-streams (including but not restricted to: information governance, technical development and integration, comms, training).
3. Ensuring knowledge and information flow seamlessly between all project stakeholders for the successful implementation of projects.
4. Maintaining excellent communication with customers to ensure solid client relationships, including motivating the clinical teams to achieve project objectives.
5. Working closely with our sales & engineering teams to ensure timely delivery of any contracted development work.
6. Communication of realistic and achievable timelines to customers and updating all stakeholders of the PKB development roadmap including prioritisation of new features.
7. Identifying potential risks or issues related to projects, mitigating those risks and developing strategies to minimise any impact on the deployment of Patients Know Best.
8. Training clinical staff in the use of the PKB software.
9. Assisting with digital transformation within the clinical teams - empowering and motivating clinical usage and uptake of the software and expanding and growing that usage throughout the contract.
10. Supporting the customer and the PKB engineering team with troubleshooting issues that come into our service desk from our customers - this includes clinical staff, IT staff and patients using our software.

Requirements

We are looking for someone with:

• Initiative and the ability to respond to fast changing customer and organisational needs, to work out the best course of action to make a project a success.
• Excellent verbal and written communication skills. This is a customer facing role and there will be online and onsite customer meetings with a variety of stakeholders as well as the requirement to produce reports.
• Proven experience of managing projects. Formal project management qualifications are not essential but you should be able to give examples of project managing complex situations.
• The ability to work effectively as part of a very cohesive and hard working multidisciplinary team - willingness to support all members of that team essential.
• Good IT skills.
• Highly organised and the ability to problem solve and to see the bigger picture as well as the detail.

It would be ideal if you had:

• An understanding and first hand experience of working in the NHS to communicate the benefits and outcomes of deploying PKB in many clinical contexts or experience of working in a software company
• Knowledge of the discourse around patient/health data in the UK.
• Innovative: committed to leading change management and influencing clinical working practice to find alternative ways of working using Patients Know Best.
• Experience of remote working.
• A passion for the transformation of healthcare.

Benefits

• Outstandingly supportive and helpful environment
• International company meetings
• Competitive salary (range £28,000 - £42,000 depending on PM and sector experience)
• Flexible working (and of course flexible work environment as we are fully remote) #LI-Remote
• Opportunity to really make a difference - your work will make life better for millions of patients
• Space to grow and shape your career path
• 25 days holiday