Project Manager - Service Transformation

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Who are Jaja?

Jaja is on a mission to redefine consumer finance-making it simpler, smarter, and frustration-free. Since launching our digital credit card in 2018, we've grown rapidly, acquired a multi-£000m credit card portfolio, and partnered with UK retail giant Asda. Backed by leading private equity firms, we're scaling fast with exciting projects on the horizon.

Our mission is to be the UK's Digital Lender of Choice. Joining us means becoming part of a collaborative, forward-thinking team where your ideas and contributions shape the future.

Our Values: Collaboration, Excellence, Innovation, Empathy and Passion

The Role

We're looking for a Project Manager to drive our 2025 Service Transformation programme.

You'll be the central orchestrator-creating the plan, managing stakeholders, and ensuring seamless execution across operations, tech, HR, and supplier management. If you thrive in fast-paced environments, love making an impact, and have a relentless focus on delivery, this role is for you.

What You'll Do

• Project Management: Own the roadmap, governance, and execution to meet business goals.

• Status Control & Reporting: Report RAG statuses across workstreams and creating engaging status reports to keep sponsors and stakeholders aligned.

• Stakeholder Engagement: Work across teams to align priorities and drive accountability.

• Risk Management: Track progress, flag risks early, and keep leadership informed.

• Collaboration: Foster a culture of teamwork while maintaining momentum and pace.

What We're Looking For

• Detail Orientated - highly organized, detail-obsessed, and proactive.

• An expert influencer - able to chase, challenge, and charm to drive results.

• A strategic thinker - clear vision, problem-solving mindset, and ability to rally teams.

• A strong communicator - collaborations skills, working cross-functionally

• Industry knowledge - experience in contact centres, consumer lending or banking is a plus.

Ready to make an impact? Join us and help shape the future of financial services. Apply now!