Project Manager - Customer Technical Services
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Project Manager - Customer Technical Services
Our customers are embarking on an exciting journey towards digitalization. They are experts in their core business, their market, and are well-equipped to handle their unique challenges. However, they sometimes face hurdles when it comes to digital development and remote operation. Fortunately, our Customer Technical Services (CTS) team is here to support them. By blending operation and enhancements of digital tools for remote diagnostics, along with a 24/7 help desk for three key products: Aeroderivative Gas Turbines, Medium Gas Turbines, and Small Gas Turbines customers, we aim to amplify reliability, availability, and efficiency. This is an exciting chapter in our customers' stories, full of opportunities for growth and innovation.
A Snapshot of Your Day
The Operational Monitoring and Governance (OMG) team is a dynamic and integral part of the CTS organization. Our primary focus is customer care, process optimization, and tool enhancement, all aimed towards ensuring absolute customer satisfaction. Comprising of 8 passionate individuals scattered across the globe, we are devoted to achieving service excellence.
In your typical day, you'll have the opportunity to collaborate closely with stakeholders, lead global projects in a highly collaborative environment, and make a tangible difference. If you're someone who relishes challenge, values collaboration, and is passionate about customer success, then this is the place for you.
By joining us, you will be a central part of our mission to redefine customer service and satisfaction.
How You'll Make an Impact
The SE GS D GSO CTS OMG team is looking for an experienced and dynamic Project Manager to oversee our external projects. As a Project Manager, you will play a crucial role in ensuring the successful execution of projects, meeting deadlines, and maintaining effective communication with internal and external partners. If you thrive in a fast-paced environment and have a passion for driving results, we encourage you to apply.
Lead cross-functional teams to define project scope, objectives, and desired outcomes.
Develop detailed project plans, including timelines, milestones, and resource allocation.
Engage with internal and external stakeholders to set expectations and ensure alignment throughout the project lifecycle.
Address project issues promptly and effectively.
Regularly assess project performance, identify areas for improvement, and implement corrective actions.
Foster positive relationships with clients, and partners.
Prepare project budgets based on scope and resource requirements.
Supervise and manage budgetary allocations to ensure efficient resource utilization.
Conduct detailed risk assessments and develop mitigation strategies.
Prepare reports for upper management regarding project status.
At CTS, we value collaboration, innovation, and continuous learning. We provide opportunities for professional growth and encourage our team members to take ownership of their projects.
What You Bring:
Bachelor's degree in a relevant field (e.g., Business, Engineering, or IT).
Proven experience as a Project Manager handling external projects.
Strong organizational and leadership skills.
Excellent communication and negotiation abilities.
Proficiency in project management tools and software.
IPMA, PMP or other relevant certifications are a plus.
Must be customer focused and be able to demonstrate leadership, problem solving / decision making in a high-pressure environment.
Appreciation of Siemens international Customer base, their respective cultural diversity, and an ability to communicate in more than one language would be a distinct advantage.
Be analytical. Open & Inclusive. Pragmatic. Big-picture thinker.
Ability to analyze information and provide reports and feedback to project team members and management.
A good understanding of the Power Generation Services business in the Distributed Generation market, including but not limited to: customers, regional set-up, strategy, business processes, especially as these businesses/customers/markets/processes relate to digitalization.
More insights
Be Energized. Be you.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. We meet the growing energy demand across 90+ countries while ensuring our climate is protected. With more than 92,000 dedicated employees, we not only generate electricity for over 16% of the global community, but we're also using our technology to help protect people and the environment.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
For a more detailed insight into Siemens Energy then please watch our video: [1] https://p3.aprimocdn.net/siemensenergy/187b9e32-a46d-40a5-b312-b0a100a1e...
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