Project Manager - Client Facing

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ACCOUNT MANAGER / PROJECT MANAGER - PRODUCTION ADVERTISING

IPG Studios Digital Studio
London (Hybrid, with regular on-site work at Bishopsgate and client offices)
WHO WE ARE

• Who are we? It's simple really. We are a creative communications agency with the spirit and passion of a boutique and the rock-like support of the world's biggest advertising network. We explore strange new worlds, seek out new life forms and boldly go where no one has gone before in the dogged pursuit of compelling and impactful work which transforms the brands in our care.
• Working with us is a little like taking a journey into the unknown - with a massive safety net around you. We encourage an entrepreneurial approach in all that we do and believe that the best ideas can come from anyone - and anywhere. We'll give you the tools and the support you need to build your career and only ask that you bring us your passion, commitment, and energy to make a difference.

YOUR ROLE

• The Account Manager / Project Manager will be part of an in-house team dedicated to one of the biggest FMCG companies in the world. This hybrid role blends project delivery excellence with client relationship management, ensuring campaigns run smoothly from briefing to execution while building trusted partnerships with key stakeholders.
• You will manage campaigns, production requests, and adaptation projects while acting as the day-to-day client contact. The role requires strong production knowledge, client-handling experience, and organisational skills to deliver work across multiple markets and formats.

YOUR RESPONSIBILITIES
Campaign & Project Management

• Manage and traffic workflow for a small creative team (designers, copywriters, art directors).
• Allocate and track campaigns, tactical projects, and production requests.
• Develop, monitor, and adjust timelines to ensure deadlines are met.
• Oversee budgets, track costs, and ensure financial accuracy on projects.
• Ensure projects are delivered on brief, on time, and to the highest standard.

Client Management & Collaboration

• Act as the day-to-day client contact, managing expectations and ensuring smooth communication throughout projects.
• Build strong, service-driven relationships with clients, becoming a trusted partner.
• Confidently present work, timelines, and recommendations to clients.
• Gather and interpret client feedback, ensuring it is communicated clearly to the team.
• Consult with clients on best practices, workflows, and production solutions.
• Support senior account leads in client meetings, presentations, and strategic discussions.

Workflow & Innovation

• Use project management tools (e.g. Asana) and internal systems to manage schedules and assets.
• Identify opportunities to improve workflow efficiency and collaboration.
• Manage outsourcing when required, overseeing vendor and partner relationships.
• Stay solution-oriented, adapting quickly to shifting priorities.

Ways of Working

• Handle fast-paced work with tight deadlines and evolving requirements.
• Manage multiple projects simultaneously with precision and attention to detail.
• Ensure accurate project reporting, time-logging, and workload planning.
• Support a positive, collaborative, and service-minded studio culture.

REQUIRED SKILLS
Expertise

• Solid project/account management experience within a production agency or in-house creative team.
• Strong understanding of creative production workflows, trafficking, and delivery.
• Proven experience in client-facing roles, managing campaigns and building relationships.
• Experience coordinating international campaigns and transcreation projects.
• Strong budget and operational management skills.

Technical Skills

• Familiarity with project management tools (Asana a bonus).
• Knowledge of production best practices across video, digital, and print.
• Comfortable with internal systems, scheduling tools, and asset management.

Collaboration & Communication

• Excellent communication skills across teams, clients, and stakeholders.
• Strong presentation and negotiation skills.
• Experience collaborating with creative, operational, and agency partners.
• Ability to confidently represent the agency in client conversations.

Mindset & Approach

• Highly organised, proactive, and adaptable.
• Comfortable working under pressure and managing multiple priorities.
• Service-minded with a positive, can-do attitude.
• Committed to fostering a collaborative, solutions-focused culture.

Perks & Benefits

• Alongside the basics (holidays, pension, private medical etc.), we offer:
• Three 'Time Well Taken' days throughout the year where we switch off collectively.
• On-demand 1:1 mental health and coaching support through MyndUp (alongside a free Headspace membership)
• A hybrid working model: 3 days in the office
• Subsidised on-site massages, manicures, haircuts-and a dog-friendly office
• Free breakfast, snacks and drinks, plus rooftop 'Lounge Nights'
• Learning and development through SPARK(our internal L&D platform), LinkedIn Learning, as well as external opportunities with NABS, WACL and the IPA, amongst others
• A tree planted in your name each year you're with us
• Cycle to Work scheme, showers, and styling stations
• Discounts on food, entertainment, and financial services

Our commitment to equal opportunities;

For us diversity is a business imperative - one that must be embedded into every into every aspect of how we operate in order to drive success. Simply put, we believe an encouraging and inclusive environment makes sound business sense. As a globally integrated community that influences and shapes culture, it's vital that the talent mix in out agencies encompasses all dimensions of diversity, and that we demand the same of the people we work with.

Conscious inclusion encompasses social, cultural and cognitive differences and cultivates an ethos of belonging and shared purpose. It is the integration of this philosophy that allows us to create meaningful experiences for our employees, drive better business practices with out vendors and clients, and ultimately lead with purpose.

McCann is a disability confident committed employer and will guarantee an interview to any disabled candidate who meets the minimum criteria for this role, so please do let us know when you apply if you are eligible, along with any adjustments you may need to the recruitment process to enable you to perform at your best. For more information, please contact kat.denham@mccann.com