Project Manager

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Role Purpose

Reporting to the Project Director, this role will be in charge of successfully delivering projects across the entire organisation. The role will be in charge of linking the various activities involved in delivering new products to market and for delivering key elements in support of Calastone's commercial plan. The Project Manager will manage, report and where required remediate the various work streams associated with Calastone's delivery, marketing and commercial teams.

The role holder will be in charge of delivering and implementing Calastone's products in our clients' operations and play a key part of the end-to-end delivery of our solutions into a client UAT and production environment.

You will work with the product and technology teams to design and manage all technical aspects of implementation, including system configuration, integration architecture, conversion and migration of data from one system to another delivering a seamless transition for both end users and customers.

You will join specialists in the Sales team in workshops with clients, aimed at understanding their technology landscape and work together to design implementation and migration plans, keeping scalability and repeatability of the approach front of mind.

The role will involve detailed planning and reporting activities with other activities as required to deliver projects successfully.

Key Responsibilities

• Own and manage end-to-end implementation projects, ensuring on-time delivery, meeting of budgetary demands, and maintenance of overall project ownership
• Design the conversion and migration strategy
• Manage and control system configuration of client UAT and production environments for both new and software upgrade implementations
• Work closely with Calastone customers to manage client UAT and implementation programs
• Facilitate end user training on Calastone software products
• Provide go-live and post implementation support
• Proactively manage changes in project scope, identify potential issues and devise contingency plans, using appropriate techniques (e.g. Risk logs, Change requests)
• Provide regularly scheduled updates to internal and external stakeholders and hold weekly project update meetings throughout the implementation lifecycle
• Manage expectations for internal and external stakeholders to ensure satisfaction throughout the implementation process.
• Serve as the first level of escalations for all Project-related risks and issues
• Assist in ensuring projects are appropriately scoped and approved.
• Implement defined projects as confirmed with the Head of Operations and ensure that deliverables are scalable and replicable.
• Work with internal teams to ensure that outputs are delivered on time, within budget and are fit for purpose.
• Set milestones and produce KPIs on project progress to facilitate reporting, management review and for exception reporting.
• Ensure that risks, issues and actions are appropriately documented, tracked and where appropriate escalated.
• Understand and delegate clearly defined work packages to assigned analysts and assist in any subsequent troubleshooting.

Required Knowledge & Experience

The role holder will be expected to have project management experience within Financial Services - experience in the financial industry is essential. Experience in an Agile environment would be beneficial.

The role holder will display an outcome-oriented approach and demonstrate a proven record of delivery.

A grasp of data modelling techniques, message transformation and exposure to industry standard messaging protocols would be a significant positive. Knowledge of best practice industry methodologies would be advantageous.

Person Specification

• Ability to positively direct colleagues when resolving issues.
• Team player in multi-disciplined, technology, industry, regulatory and analytical-biased environment.
• Passionate about quality.
• Needs to be able to hold their corner and to be able to deal with a spirited work environment.
• Flexible attitude and entrepreneurial approach.
• Strong work ethic and willingness to work additional hours where required.

Our commitment to Diversity and Inclusion

The company is committed to building a diverse, equitable, and inclusive workplace where all employees can thrive, contribute their best and achieve their full potential. We ensure that all recruitment, promotion, and reward decisions are capability-based without regard to protected characteristics. We want you to perform at your best in the recruitment process; if you require any reasonable adjustments for any part of the recruitment process, please let us know.