Project Manager

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Job title: Project Manager

Department: Implementation

Location: Halifax, hybrid working

Hours: 37.5 hours per week

Salary: £40,000 - £50,000

We're looking for a Project Manager to be part of our success story.

**Listed in the 2022 Sunday Times 100: Britain's fastest-growing private companies.
**Great career development opportunities - grow with us.

About the role

As a part of the Implementation Team, the Project Manager will lead projects to deliver Change across our sopp+sopp, Motor Repair Network, Activate Parts and Activate Accident Repair brands. The Project Manager will successfully deliver a diverse range of change objectives and will deliver across a variety of functions within the AGL Group. Changes could cover objectives relating to Product, Regulation, Technology, Client Implementation, Process and Automation, enabling the business to adapt and grow.

A seamless experience is paramount for our internal stakeholders and our clients, and the Project Manager will ensure our organisation is supported, engaged, and operationally ready to go live. The Project Manager will lead the project within the Change Framework, to ensure our technology, services and processes meet client and business needs on time, within scope and at the highest quality.

Key responsibilities

• Lead and manage Change Projects across the AGL Group brands, and Client Implementation Projects for our MRN (Motor Repair Network) brand
• Develop and own project plans, roadmaps, RAID logs, project communications and status reporting
• Work with our internal teams to identify benefits, business needs, client and internal requirements, and solutions through Discovery and Design phases
• Partner with IT where system development is required
• Work with internal teams to updates process and integrate Change into the organisation, ensuring we are operationally ready
• Oversee impact analysis of proposed changes to existing systems and processes
• Oversee testing to ensure the solution is delivered to the highest quality
• Own project planning and manage, track and drive project tasks to completion
• Own RAID identification and tracking, looking for opportunities to de-risk and identifying where escalation is required
• Actively identify and engage stakeholders to build relationships and drive success
• Lead Project Working Group meetings and adhere to the Implementation & Change Frameworks to enable communications and governance
• Plan and organise training and communications to enable operational readiness in advance of going live to drive engagement and the maximisation of benefits
• Collaborate across the Implementation Team throughout the lifecycle of the project and support each other through delivery
• Lead retrospective reviews with all stakeholders to understand where the Project was most effective and identify areas to improve
• Support the AGL brands and the Head of Implementation with client related Implementation Projects and Change Projects as required
• Hybrid working with 3+ days in the Halifax office

Skills and experience

• Project Management experience covering delivery over multiple functional areas including operations, contact centre, technology, clients 5+ years desired
• Strong Project Management skills and ability to use a variety of planning and delivery techniques
• Strong communication skills and able to present roadmaps and plans to clients, senior managers and internal teams to ensure stakeholders buy into the Change Project and are part of the journey
• Good Microsoft Office skills (especially Excel, Word, PowerPoint)
• Collaborative team working approach and ability to build strong relationships both in person and remote
• Hardworking and can-do attitude, able to work in a fast-paced environment over multiple Change projects concurrently
• Able to work under minimal direction in line with a Change Lifecycle and Implementation Framework
• Logical, analytical, with strong attention to detail and problem-solving skills
• Solution-orientated and always looking to deliver for our clients and internal stakeholders
• Ability to demonstrate Project Management over a diverse range of Change objectives and a variety of functions such as technology, product, operations and contact centre teams is essential
• Experience of working with clients and prospective clients is essential
• Experience of implementation/onboarding new clients and changing services to existing clients in a project environment is preferred
• Accident Management industry experience desired but not essential

Benefits

• 33 days holiday (including bank holidays)
• Personal health cash plan - claim back the cost of things like dentist and optical check ups
• Enhanced maternity / paternity / adoption / shared parental pay
• Life assurance: three times basic salary
• Free breakfasts and fruit
• Birthday surprise for everybody!

What you can expect from us

At Activate Group, looking after team members is a major priority. Whether you're at our smart Halifax or Peterborough offices, one of our AAR sites or working from home, we'll make sure you have all the support you need to succeed.

From benefits that put your health and wellbeing first, to impressive rewards for our employee of the month, and little perks like free fruit and cereal, we'll go out of our way to show how much we appreciate you.

A bit about us

Named by the Sunday Times as one of the UK's 100 fastest-growing private companies, we employ more than 700 team members nationwide.

We work with some of the UK's largest fleets and insurance companies, supporting drivers that have been involved in a road incident at our contact centres in Halifax and Peterborough.

We look after every step of the repair process, repairing vehicles at our own Activate Accident Repair body shops, and through a UK-wide network of independent repair partners.

Want to know what it's like to work with us? Take a look at our purpose and values. They define who we are, and how we work with team members, customers and suppliers:

Purpose: Make someone's bad day better

Values:

• Make it happen - Be accountable. Take the initiative, work fast, and do a great job.
• Strive for better - Be bold. Challenge the norm - make small improvements often.
• Win together - Be a team-player. Win together, learn together, respect each other.