Project Manager

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Job Introduction

The Project Manager will play a key role within the Customer Lifecycle Vertical which is one of the Bank's key strategic transformation areas. Recently mobilised, the initiatives within the vertical will provide a significant step change in customer experience, in particular through the standardisation, simplification and digital enablement of processes used to onboard, manage relationships and interact with customers.

We are now recruiting for a Project Manager, to deliver key customer onboarding capabilities, with experience in delivering Salesforce Financial Services Cloud, partner products and integration into legacy systems.

The Project Manager will lead the delivery of the solution through a combination of internal and third party resources and, through close working with senior stakeholders, ensure the delivery plan meets business needs and maximises customer value.

Prior experience of leading high-profile CRM projects within financial services is essential with experience of implementing Salesforce financial services cloud significantly preferred.

Main Responsibilities

• Overall Project Management according to the Handelsbanken Project Management model
• Guide project, technology and business resources through the project's lifecycle
• Ensure that the solution follows the Bank's governance, architecture and security frameworks
• Organise, plan and manage the project within the agreed framework
• Have ongoing dialogues with the Head of Delivery, Head of Product Management and Head of Technology to report progress, escalate challenges and ensure delivery of a solution that provides business value
• Formally hand over to the production and maintenance organisations.

Ideal Candidate

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying...

• Define the approach and lead the end-to-end delivery of the implementation
• Work with senior stakeholders to ensure the project meets the Business Value Objectives
• Ensure the team structure is suitable to deliver the programme based on agile working practices
• Accountable for ensuring the approach to business implementation, including end user communications, training, data migration and business cutover is appropriate
• Establish and operate the governance structures appropriate to the project size, complexity and criticality
• Define and maintain the project plan, ensuring delivery remains on track, within-budget and in line with agreed scope
• Deliver within project management controls including: Resource and financial management (forecasting and tracking), planning and dependency management, scope management (including change control and assessment, risk and issue management, clear roles, responsibilities and decision making authorities and establishment of design and delivery stage gates
• Ensure delivery is in accordance with the Bank's change management methodology: all necessary documents and artefacts are in place, toll-gates are adhered to and clear auditability of key decisions made from start to finish
• Build effective and positive relationships with project vendors and 3rd parties ensuring optimal ways of working and clear accountabilities
• Understand business demand and lead the assessment of future work packages, including the creation of business cases where required
• Support the build out and upskilling of the project team (either through recruitment and appointment of 3rd parties)

Company Information

Handelsbanken is a relationship bank with a decentralised way of working, a strong local presence thanks to a nationwide network of branches, and a long-term approach to customer relations. Each Handelsbanken branch operates as a local business enabling it to make decisions at a local level and provide a bespoke service. The focus is always on the need of the individual customer and not on the sale of specific products.

We are embarking on an exciting Business Transformation journey. This transformation will significantly enhance our technology system systems, processes and services, bringing evolution to our ways of working. Join us in this transformative journey, where your dedication, adaptability and commitment will play a crucial role in shaping the future of banking for our valued customers.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.

Check our Handelsbanken website for further information

At Handelsbanken, we deeply value our unique culture and values including trust in and respect for each individual. We take pride in nurturing a work environment where people flourish, and where they are empowered to take decisions in their areas of expertise. We take a long term perspective in everything we do and want each employee who joins us to build a long terms successful career with the Bank.

What is in it for you?

• We have a wide range of learning and development available, empowering and enabling our colleagues to take ownership of their own development.
• Competitive Salary and an extensive range of benefits is provided, including private medical insurance, income protection and life assurance
• A market-leading pension contribution of 15% paid by the bank, which can be invested in a wide range of funds (including ESG and Shariah funds)

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken recruiters will be reviewing your details and will later organise a phone conversation if you match the role requirements. If there is a mutual fit, we will extend an invitation for you to participate in an interview.

There will be a 3-stage interview process with a mix of virtual and face-to-face.

How can we support you to be your best self? Our Talent Acquisition team will be happy to provide support e.g. if you need additional time to prepare for an interview or you have any requirements for any part of the interview/hiring process - just let us know by email uk_talent@careers.handelsbanken.co.uk .

This advert will be live for a minimum of two weeks. However, please note that after the two weeks, the closing date could change at any time depending on the number of responses received.